Logis Hôtel Adelphia
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Map
The must-haves
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Sustainable stay : 9.5/10 -
WIFIFree
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Business Stopover
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Restaurant
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Breakfast 22.25 USD/Pers
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Arrival and departure Arrival from 16:00, Departure at 12:00
Your stay at the Logis Hôtel Adelphia
Step into a world full of harmony
The hotel facilities and services
The hotel facilities and services
The must-haves
Arrival and departure
Restaurant
Services
Parking & Transport
Equipments
Multimedia
Wellness
Accessibility
Accepted means of payment
Sustainable stay
Business and events
Family
Breakfast
Schedules
- A totally free loyalty programme
- The opportunity to earn euros, both in the hotel and in the restaurant, from the first euro spent
- The possibility to spend your euros in all our hotels and restaurants
Earn up to 5.5% of your stay by booking in this establishment!
Restaurant Adelphia
Generous cooking in a wonderful setting
- A totally free loyalty programme
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The opportunity to earn euros, from the first euro spent in the restaurant
Earn up to 2.2% of the amount of your bill!
Under €20 spent
Earn 1.1% of your bill
More than 20 € spent
Earn 2.2% of your bill
Practical information
Access and Directions
Opening Hours
Establishment hours
Monday:00:01-23:59
Tuesday:00:01-23:59
Wednesday:00:01-23:59
Thursday:00:01-23:59
Friday:00:01-23:59
Saturday:00:01-23:59
Sunday:00:01-23:59
Arrival and departure
Arrival from 16:00, Departure at 12:00
Restaurant opening hours
Monday:12:00 - 14:00 , 19:30 - 21:30
Tuesday:12:00 - 14:00 , 19:30 - 21:30
Wednesday:12:00 - 14:00 , 19:30 - 21:30
Thursday:12:00 - 14:00 , 19:30 - 21:30
Friday:12:00 - 14:00 , 19:30 - 21:30
Saturday:12:00 - 14:00 , 19:30 - 21:30
Sunday:12:00 - 15:00 , 19:30 - 21:30
Reception and contact
Hotel contact
See the telephone number 00 33 4 79 88 72 72
See the hotel's email aW5mb0BhZGVscGhpYS5mcg==
Payment methods
Our stay ideas
SPA
A place dedicated to your relaxation: heated pool, on-site treatments, whirlpools, sauna
MOTORCYCLING
All the equipment to welcome motorcyclists: closed room & dedicated area for cleaning, advice from the hotelier on nearby garages and repair shops.
CYCLING
A full range of facilities to meet the needs of cyclists: secure and closed premises, cleaning and drying of clothes, expert advice from the hotel owner on the tours, On request: adapted meals.
Fresh water
The hotel is located less than 500 metres from a point of water where you can swim and/or practice water sports: pedal boat, paddle, jet ski, canoe ...
Reviews
Total / general mark
Recommendation
8.7/10Total / general mark
8.6/10Reception and service
8.7/10Accommodation
8.6/10Restaurant
8/10Value for money
8.1/10Cleanliness
9.3/10Breakfast
9.4/10'All reviews have been written by guests who have stayed at our properties'
I find the room big and confortable, I appreciate the spa open until 23 p.m, the emplacement is very well next to the lake.
We had a great day and a good night.
For a full-board stay, free access to the nautical center for 24 hours, spacious, contemporary, clean and functional room; very pleasant lake view option. King-size bedding. Generous and varied breakfast. More mixed on the restaurant (we had the opportunity to discuss it with the dining room manager)
Too much to say, we shared it at the reception.
Excessive breakfast prices. Expensive classic room. Noisy spa. Too many young children and no time slots. 4 stars and services not up to scratch.
Excellent stay, having enjoyed the restaurant and the pool. Very professional and pleasant staff. Very pleasant rooms too. The only downside was the TV section without Canal Plus, but the weather allowed us to do without it, very pleasant walks.
The refurbished parts of the hotel are quite nice. Some other parts are a bit old-fashioned.
Reception staff was very friendly and helpful.
The spice not really up-to-date and the other guests didn’t follow the sauna rules. For example going into the sauna right after swimming and without a towel. But this is nothing the hotel could be blamed for.
Breakfast was good, actually more than expected.
But the dinner restaurant (we booked half board) was horrible. Cheapest convenience food served as freshly cooked. So the quality was really poor.It was served cold and tasteless. Upon complaining on the cold meal they took it away and came back 60 seconds later reheated by microwave. The Staff did not offer anything as a compensation nor were they really helpful. After short discussion, we left the restaurant. It would be better to charge slightly higher prices for the meals instead of offering such a shame.
The overall writing is actually good, but the restaurant experience cancelled our good impression.
Always a pleasure to spend a lovely evening in this superb establishment
We had an excellent 2-day stay, the mountain view room is very quiet, the bed is very large, the small balcony is very pleasant. The spa is also superb, the water is very hot, the staff is very kind. The people at reception are kind and smiling. We also had breakfast, the buffet was very complete. Our stay was perfect, there is nothing to complain about, we will come back with great pleasure!
Very friendly staff. A hotel that welcomes dogs with open paws.
We will definitely come back. Thank you for your welcome.
Hotel ideally located on the shores of Lake Bourget with good value for money.
Alright
Very warm welcome, dedicated and helpful staff. On the other hand, there was a lack of rigor in the cleaning of the entrance furniture. Dust ++
At the top,
Excellent location with view over the Lake and Mountains
Very good Spa area especially the Pools which are excellent
Pleasant and very well-located hotel. Quality spa. Renovations have been carried out since our last visit, making the rooms even more pleasant. The bathroom is top-notch. Thank you, and see you soon.
Nice setting. Attentive staff, clean restaurant, SPA, would do it again with pleasure.
Very warm welcome, large and comfortable rooms, very good quality of care. The relaxation area is however a little small for the number of people accessing it.
Tout est parfait seule la restauration laisse à désirer le changement de cuisinier se ressent. Tant les plats que le petit déjeuner . Uniquement du raisin au petit déjeuner à notre époque avril ????!!!! La carte n offre pas d aussi bons plats que la précédente pour un 4 étoiles canal plus serait un plus
Location is quite a distance from the town centre. Decent sized rooms, although the separate toilet is on the small size. The pool was a bit crowded. We got denied access to the pool for wearing swim shorts, not trunks, which wasn't relayed to us before.
Hello, we have been visiting your establishment for several years, 3 or 4 times a year. We have noticed a decline in the quality of services, validated in the name of ecology but rather for economy - no water bottles in the rooms - eco cup to carry to be able to quench your thirst in the spa. - no "facilities" in the bathroom: cotton, cotton buds... - at breakfast: the jam jars are shared and not individual (economical, ecological but not hygienic - cooler temperature of the pools Fortunately, the staff were pleasant
Excellent attentive team, this is not the first time we have come and it is always pleasant to come back
We are very far from the services of a real 4-star hotel. The welcome from some members of the reception was not very welcoming. The breakfasts at 19.50 euros do not correspond to this price (spitting or broken coffee machine - dirty dishes - sticky tray - very limited choice of fruits) At this price, you might as well go get croissants at the bakery which is 5 minutes away. In the room, there is no bottle of water contrary to what is advertised and for coffee, only two sachets of instant coffee per day! Obviously, we do not count the decaffeinated one. The SPA infrastructure is aging and places are quickly limited. Although the view is magnificent, we will not return.
Top staff, I highly recommend
Very good bedding, balanced and plentiful meals. The balneotherapy is very effective and very pleasant. The only downside is the work (drill and hammer) from 8:30 in the morning! Apart from that, the staff is very pleasant and helpful. A very invigorating and relaxing stay at the same time!
Wonderful moment with a great welcome
Great price for the stopover evening mode. But, why make a stopover evening reserved for Pros, ask for a business card when first booking and not indicate the name of the company on the invoice... it's borderline unprofessional. Another point, on an invoice intended for professionals, why leave the bathrobe deposit... The staff at the reception is a bit careless, as is the restaurant. Complicated to have all the elements explained to you upon arrival. It wasn't clear that there was a deposit on the bathrobe (indicated in only one of the 2 elevators), it wasn't clear that you had to take the towels from the room (and I still don't know which ones because then I don't have any left for my morning shower), it wasn't clear that as a guest, you had to go downstairs in your bathrobe. At 10 p.m., impossible to check out. At the restaurant in the evening: I had to book (even though it was 3/4 empty), but above all, it took 30 seconds to check that I had a reservation, but then there was a long wait to be seated, then a long wait to take my order (even though the choice was limited and they knew I was a professional, since it was a stopover, etc.). First of all, the same person who checked that I had paid at the entrance no longer bothered to seat me or even explain how it worked. First of all, I didn't understand the concept of ham crumbs (not real, large slices).
Very welcoming and helpful staff. The treatments are of high quality and the beauticians are very professional. The meals are varied, high quality and plentiful.
For a 4 star hotel the bathroom needs to be completely replaced, not practical access to the bathtub, the whole thing is too old, however the whole spa area, swimming pool and other things are really very good, very clean, but we will come back without any problem, thank you, cordially
A hotel where everything has been designed for the well-being and relaxation of its guests. The quality and size of the bedding, the extremely pleasant and diverse aquatic area with several jets, pool, hammam, sauna, sports, etc. (often at an additional cost in other establishments). The politeness of the staff with a smile. The excellence of the breakfast buffet. The free parking. The location of the hotel. In short, pure bliss.
Perfect stay, thank you.
Very well located hotel, very nice spacious rooms, very good meals. The spa and masseuses are very friendly and professional.
Okay for the comfort of the rooms and beds. Okay for the staff welcome. Okay for the spa, but the opening to outsiders and the dimensions of the spa don't go together. Way too many people crammed in... Okay for the food, but not for the financial surplus on 3/4 of the menu!
The location of the hotel is perfect, close to the port and the promenade along the lake. Very professional welcome, impeccable room with balcony overlooking the lake and mountains. Delicious restaurant and very generous breakfasts. Very pleasant spa. The swimming pool is a plus. More free swimming time in this pool would be appreciated. Hotel parking is welcome. Well done to the whole team. We highly recommend it.
Hello, I had booked Friday March 1 and when we arrived at 4, our room had been assigned to other people. We had to turn back and sleep at home. The manager offered us a room in another hotel but we have been coming for years and do not want to stay anywhere else. Then we came at 2 this Thursday evening, when we entered the room it smelled of sewers and the shower water was cold. As compensation we were offered 2 orange juices. But a simple message warning us would have been appreciated. I regret these malfunctions, we have appreciated this establishment for many years. The reception staff changes regularly and it is disruptive GRIOT Béatrice
an armchair in the room with questionable stains, access to the balcony with deficient closure, professional but not warm welcome, attentive cleaning and breakfast staff
Very pleasant stay. Only a small downside to the lake view rooms on the 01 side, which still have the neighboring buildings opposite.
Too bad for me, before we had starter, main course, dessert and a bottle of water. Now starter, main course or main course, dessert. Too bad 🙁.
everything is done for your comfort and to make your life easier
Good, but not great
Very well located hotel Suite very good for the view and the services On the other hand, toilet door that does not close, Japanese toilets that do not work, dust on the furniture Lack of information in the room on the hotel services and lack of simplified instructions for the devices offered in the suite Reception staff not very friendly both on arrival and departure We expect a little more from a 4 star hotel!!
Very pleasant hotel, with a very well-equipped spa. Sauna, hammam, jacuzzi, whirlpools, waterfalls... The restaurant is very good. A small downside concerns the breakfast, which although good quality is nothing exceptional, except for its price of €19.50...
very good hotel, very good service
A relaxing weekend guaranteed
Pleasant and reassuring welcome. Information on services and the stay. Listening and smiling.
I found the photos of the spa on the website misleading….I found the SPA small and I had no information that shorts were prohibited. The water was cold. At breakfast in the morning I found the dishes dirty and broken.
Billing error, luckily we checked. Reception staff a bit cold.
Nice hotel, well located with a spa. For a 4-star hotel, some small details are missing. Nice breakfast but a little expensive. No slippers in the room or in the spa (you have to pay for them).
Everything was very good. The evening meal and breakfast buffet were excellent. Just a bit of a wait on the second evening due to an organizational problem. We were given bicycles to borrow. The staff were helpful and pleasant. We will be back 😀
Great !!!!
Everything was perfect except the price of breakfast, too high
Very well-appointed room, king-size bed... very good bedding. Great spa with nice hours for guests. We loved it. Would do it again.
welcoming and professional staff
In a magnificent setting on the shores of Lake Bourget, we had a truly delightful, pampering stay. We'd definitely do it again.
Alright
Wonderful stay, very friendly staff. An incredible breakfast, a beautiful room with excellent bedding. And a view of the harbor and the lake.
Excellent value for money, I will return very soon!
The staff at the spa, the restaurant, the reception are top notch, very attentive, very friendly. I have never been disappointed since I started coming. Thank you.
A good moment of well-being!
Hello, very good stay, I criticize the lifeguards for the management of children who jump and go everywhere, certainly they need to move but there is respect for others. Some lifeguards are more diligent than others (especially if some spend time on the phone).
Too bad we couldn't stay 2 nights because the price was too high on weekends.
Very well located hotel near the lake. Spacious room, very good bedding. Spa, swimming pool, very pleasant treatments. Quality restaurant.
Lack of lighting in the rooms
Exceptional place on every level! Truly perfect for relaxing. Thank you.
Too bad there is only one bathtub in the bathroom.
Very friendly team, very good quality meals, excellent breakfast buffet, top-notch SPA and treatments
I don't like water-saving faucets and showers that end up requiring you to run them for longer.
Spacious and clean room. However, there is a lack of an electric towel dryer in the bathroom. For treatments, after a massage, there is a lack of a relaxation room with a herbal tea room.
Pool is warm and clean. Hotel near the lake. Lovely big room. Friendly and helpful staff. Safe overnight parking.
Just one complaint is about the bath and shower in the room. The shower head won’t stay put. You can’t reach the taps to turn the bath on without getting in it because of the enormous shower screen which is blocked by the sink. So you get a faceful of cold water when you turn it on then a very uncomfortable shower. Similar problem when I stayed last year in another room. Also still nowhere to dry things In the room and difficult to get dry towels else where. Towel rail or drying rack please..
Restaurant helpful with food allergies and baby.
Very warm welcome, perfect dinner, spa and swimming pool access ok
I have been a loyal customer of this hotel for over 25 years. Its director, Christian Galice, has been able to improve all the services of this establishment for guests; everything is perfect. Thanks again to him for his professionalism. Sincerely, Jean-Yves Richard
Expensive breakfast Menu dishes with supplement little choice left Shower spa area no pressure no hot water Water fountain without cardboard glasses No towel dryer in room
The establishment is very well located with a beautiful view of the lake. Very clean and the spa is its strong point. We were disappointed by the receptionists especially when we left, we had the impression of disturbing her, lack of sympathy on her part.
Very pleasant stay, top spa and hotel, a bit of a shame 4 p.m. a bit late to access the rooms
Quite disappointed by this privilege room, bed stuck against the bay window so one side inaccessible and without bedside table, no heating in the bathroom, mini bar "EMPTY" no drinks available!, I am a regular at the hotels of the Accord group (Mercure, Novotel, ETC, and here there is a real service of a 4 star establishment.
very good value for money, very attentive and friendly staff
The hotel is great overall. However, the presence of children in the spa is regrettable because it is difficult to relax with screaming babies or young children.
Very well located and very pleasant hotel. The soundproofing of the rooms could be improved.
Impeccable hotel with a magnificent view of the lake, nothing to say!
Very nice room. Good bedding. On the other hand, the bathroom needs to be refreshed. And be careful with the toilet and bathroom doors, they are very heavy to open. Otherwise, a pleasant stay. Top massage and very good restaurant.
Quality of hotel staff is top notch. Spa staff not very discreet and not very friendly.
Overall a good one-night stay with two disappointments: (i) the requirement to wear a swimsuit in the pool (instead of swimming shorts) [I still don't understand this notion of hygiene personally], especially since another man was wearing shorts (of another material apparently..?) at the same time and (ii) the cost charged for a baby bed (20 euros)...
After several stays Never disappointed Great hotel
We've been coming for over 16 years and it's still just as great! Plus there's a loyalty system, Adelphia you're the best 🎉
Reception staff lacking experience and professionalism. Fortunately, the next day, a person at reception who has been in your establishment for 4/5 years significantly raised the level compared to our arrival. Otherwise, perfect as usual...
A beautiful stopover on the road to the Alps. Charming welcome, very spacious room. Quality catering
Nothing to say, everything is perfect
As always we liked it after 30 years it's normal. We just hope that you will manage to do something with the bar which is not great and the catering. For the rest. It's going well. Thanks again.
Very good stay. The rooms are spacious and well equipped. The restaurant is very good value for money. The spa is spacious and has lots of equipment.
Very nice location and appreciated lake view. Expensive but plentiful and varied breakfast. Aging hotel and spa, not up to 4-star standards: . Bathroom with non-functional bathtub, severe lack of a drying facility for bathrobes (very unpleasant experience of having to put back the damp bathrobe from the day before). The spa deserves dedicated access: you end up in your bathrobe in the lobby, or in front of the bar after 7:30 p.m. .... Hammam and sauna area is gloomy and not very friendly. Bad experience with room service: a dirty and stained towel left on the floor was put back on the rack without being changed ...
Tjs très bien juste l’eau des bassins pas très chaud
Overall the accommodation is great, the rooms are spacious and the spa is really complete with very wide opening hours for hotel residents - however the end of the stay was marred by a billing error of €200 to my disadvantage - when paying I pointed out to the hostess that the price seemed high compared to my estimates - she told me to check and confirmed the price indicated I still asked for a detailed note and I paid the requested price - arrived at the car park after several quick calculations and by taking the detailed note I realized that the deposit for the bathrobes had been billed to me twice and that the refund of the deposit only related to a single deposit (€50 deposit per bathrobe X 4 people = €200) so I had to turn back to get a refund for what I got - I expected given the standing that the establishment wants to have and my loyalty to it to the proposal of a commercial gesture which never came and at least an apology from the hostess who never came either…. I was reimbursed (still happy) and thank you goodbye… I found that a bit light despite the excellent stay in the hotel.
Very good location and top service offer!
We are regulars at this establishment and have never been disappointed.
Lots of children for a spa hotel when you are looking for a moment of relaxation. In addition, 3 people fell around the pool while the lifeguard did not move from her chair and was on her phone. Otherwise, I still love the Adelphia
Beautiful hotel, very good food and great staff.
WE HAVE BEEN COMING BACK TO THIS HOTEL REGULARLY FOR A LONG TIME. In the bathroom a shower would be more judicious...
A great hotel, with a large room, access to the spa from 10am to 11pm. The all-you-can-eat breakfast is very varied with a large choice of products. Attentive staff... the best
Nice and spacious room, perfect jacuzzi Friendly welcome but Lack of professionalism, summary explanations No manual on services and care in the room Bar without a waiter most of the time, tables not cleared We appreciated the bottle of champagne but had to buy flip-flops! No slippers in the suite Broken terrace door handle Good overall but could do better
Lack of general maintenance Lack of space in outdoor and underground parking
The menu does not change, too many people in the pools which are also too noisy, Jacuzzi inaccessible and too small! Hotel well located on the edge of the lake.
Ras
First of all, your introduction to the satisfaction survey should be in correct French.
Spacious, clean but aging room Varied breakfast Restaurant and reception staff very professional and friendly Gym in very poor condition, damp, no ventilation, HS equipment. A customer for several years in a professional setting, I deplore that the stopover evening increases by another €3 on January 1st while the dinner is reduced by one dish
There was a problem with the mixer/hot water in our room, but otherwise it was perfect. The price is a bit high and the breakfast too expensive but the range of hours for access to the SPA is very appreciable.
Nice hotel, nice spa. Too bad no more conditioner in the dispensers in the room and need to look for the 2 missing towels in the room.
Very well renovated hotel.
Great welcome, excellent responsiveness to requests, very comfortable room and pleasant spa. From what age do you have access to all the baths? Nice swimming pool and efficient supervision. Smiling and friendly cleaning staff. Thank you
Great hotel, good value for money. We will happily return!
La chambre vu lac 203 ne nous convenait pas … vue pas complète sur le lac nous avons demandé à changer de chambre cela n’a posé aucun problème et avec le sourire 😊 merci beaucoup pour la qualité de l’accueil qui nous a été réservé
Very satisfied with my stay in this hotel. Unlimited access to the spa until 11 p.m. is really a plus. The staff was very pleasant. Small downside on the wait at the restaurant and the slightly excessive price of breakfast, for the room a towel dryer for the bathrobes would have been appreciated. Otherwise nothing to complain about, I will come back!
Very nice hotel ideally located and quality services whether it be the spa or the restaurant and the standard of the rooms.
I highly recommend the Somatoxin treatment with Robert... A very delicate gentleman in his massage techniques, and with sound advice after treatment... Physical and psychological relaxation guaranteed!
Seyl flat, we arrived before 4 p.m. at reception and we were not told about the private parking. We were only told about it when we were handing over the room. Otherwise, a perfect stay.
Satisfactory experience, quality hotel but little communication from the staff, especially regarding the 50 euro billing for the bathrobe given for access to the pool area. It is also a shame that the outsiders are taking over the jacuzzi, which does not allow the hotel guest to enjoy it at normal times of the day.
Le spa est mal entretenu, notamment les abords et l’entrée qui sont vieux et sales , cela fait vraiment peu envie et n’est pas digne d’un 4*. La chambre était néanmoins correcte et propre.
View of the lake = superb. Breakfast = good. Room: it's old and you have to be patient to wash, shave = the system to supposedly save water is really a nuisance. Reception staff: OK but nothing more. Housekeeper = very good = smiling and efficient. In conclusion: it's average when given the location it could be good.
Experience to be repeated
Thalasso very old and not maintained at all.... Catastrophic breakfast with very little choice and not very appetizing. It was usually the expected moment of the hotel. Far from a continental breakfast... In the end a lot of savings on the customer's back.... Disappointing!
At the top See you soon
déjeuné un peu cher
Bon hôtel d'étappe, au bord du lac, avec piscine intérieure.
We come twice a year and we are a little disappointed with the cleanliness of the pool windows, the plasters on the edges, the rust visible on all the edges of the pool as well as the doors. Our bathroom is really limited.
Great experience, very friendly welcome and staff. Long opening hours to access the pools and spa. The restaurant is also very good
2nd visit as a stopover before skiing because Aix Les Bains and its magnificent lake are worth the detour and this hotel too! Very good service, beautiful room (privilege room with lake view and large balcony) with good bedding! We recommend! Especially with the large swimming pool with water jets! Very good restaurant and very friendly staff! Only 1h30 from the slopes of Maurienne (Valloire)
Very good weekend spent in this hotel, which is very well located! Calm, relaxation and serenity are there thanks to the location and the SPA. The rooms are well maintained and the bedding is top notch, we slept wonderfully well during the 2 nights spent at this hotel! The only downside that I find a shame: there is no towel dryer/radiator to dry swimsuits... We will still come back without hesitation! Thank you to the whole team who are very caring and welcoming, whether at reception, in the Asian corner or in the restaurant!
Very pleasant stay. Quality services. Pleasant welcome and staff. A pleasant hotel/spa where everything is available without having to travel and which allows you to fully enjoy your stay. Thank you.
as usual, neat, comfortable bedding - clean premises -
Very good experience, very enjoyable spa hours with privatization for hotel guests
Very good overall Downside: No peanuts, olives offered with the aperitif Cool pool area And no luck, not even sausage to buy for our aperitif 🫣
at the top
Nice but aging hotel. The lake or mountain view is a plus. We came 10 years ago and the bathrooms, which were not new at the time, are the same. The spa is nice although crowded during the day because there is no reservation slot. It is better to go in the evening at dinner time and until closing time. In the evening, access to the spa is done in a bathrobe via the hotel bar, you feel a little uncomfortable. The massages are good. On the other hand, my massage apparently ended 25 minutes before the treatment area closed and all the drinks (teas/infusions) in the relaxation area had been removed, too bad not to be able to extend
really great establishment, impeccable evening stopovers, the staff is professional and friendly, parking is perfect Very well located on the edge of the lake
Good value for money but still problems with the maintenance of sports facilities. This has been recurring for at least 2 years. Malfunction of electric fitness equipment, missing some fixing accessories on the weight training equipment, the WII still does not work even though it is very fun and contributes to the well-being of the body. There are starting to be additional accessories to pay for like the TONG; if this practice continues it risks removing the flat-rate aspect of the reservation. (I should also point out that breakfast had been automatically included in my reservation even though I had not planned for it. I was told at reception that this situation was normal and that it was up to me to specify that I did not want it. I find this a bit abusive from a commercial point of view. In conclusion, I would say that the whole has good leisure potential but that the lack of preventive maintenance is degrading the whole thing a little.
We have come several times very pleasant and flexible hours for the Spa
Everything was perfect, the room very clean, the bedding quality.. the breakfast is very generous, especially for gourmets!!! The dinner was quality and tasty and the service impeccable..
Good stay overall. Missing a rack to dry our wet bathrobes and swimsuits in the room. Food in the restaurant not hot enough. Very friendly and professional staff.
I filled out a questionnaire before our arrival 3:45 p.m. no room ready so offer 12:30 p.m. 3 p.m.? Why offer these times At reception on arrival I specify that I wish to pay for my stay in cash The next day my bank tells me a direct debit when I didn't want it.... Otherwise always pleasant the aquatic areas We have been customers for a long time and have advertised you Sincerely Denis Berthuin
An idyllic and romantic and clean setting where the staff is very friendly and attentive to customers. I asked for a last minute service… no sooner said than done! Everything was perfectly well organized!!! We plan to come back very soon. Thanks again to the wonderful hostesses who made my surprise romantic weekend a magical moment🙏
A shower in the bathroom would be more accessible to everyone
This is a hotel that we like, it has excellent foundations but behind a layer of varnish that is starting to tarnish, there is a real need for renovation. We must not delay too much, because the longer we delay in doing maintenance and small renovations, the higher the bill will be.
Treated like a mass hotel when the prices would suggest more careful treatment. Too many people in the spa Too many people at breakfast Paid breakfast for a 12 year old when he eats very little Basic, even industrial products at breakfast Coffee machine and hair dryer do not work in the room We are only reminded to check in early. Partial renovation only: very kitsch Nothing personal
Perfect stay, welcome, cleanliness, quality of services.
Very nice, clean hotel with quality and friendly staff
Loyal customers for +15 years, missing a shower in the rooms and a radiator to dry bathrobes and towels.
Disappointed room smelling of tobacco and disappointing dinner. Correct breakfast.
We had a pleasant stay, all the parameters are positive, we recommend the establishment.
Attentive staff, cleanliness of the room, very popular spa. Too bad there are too many people on weekends! Hearty and quality breakfast. On the other hand, the restaurant is far from being up to the standard of the hotel. Too bad because we quickly understood that we had to go outside.
Perfect one-night stay. The welcome, the room, the cleanliness, the Spa area, the restaurant were very good. The staff were smiling, welcoming, friendly. The treatments were great, the staff very professional. Closed parking. At the restaurant the meals were very good and the quality/price ratio very good. We had already come a long time ago and we had already been satisfied. This time again not disappointed, especially since I had a gift voucher from my colleagues for my retirement. Plus not too many people because I stayed during the week, the best. Thank you for this good relaxing time, we will come back.
Very good stay in this hotel. From the welcome to the comfort of the room and the cleanliness of the spa, everything was perfect. Thank you and congratulations for the quality of your services
Everything was perfect but a little disappointed by the organization on the day of departure when you have to do treatments from 10am to 3:15pm. You had to return the room and there is no nice solution to put your street clothes in a locker room at the treatment center as well as your luggage. Likewise, to get dressed after the treatments you have to go to the spa where the atmosphere is more like swimming pool lockers.
Reservation for 3 adults, so 1 person on a convertible. Only 2 shower towels for 3. Restaurant with a lot of missing items on the menu!
Satisfied with everything except the weekend crowd.
C’était le week-end birthday to me c’était génial 👍
Perfect welcome, quality service. Negative point: emptying the ashtray as perfence makes a difference in the cleanliness of the room, and for the care do not put the heating blowing for a more relaxing moment because we did not even hear the music and
Very good hotel, however the massage for 80€ leaves something to be desired
Nice hotel, friendly staff who listen. Good location of the hotel. Nice comfortable room the only negative point is that no hot water for the shower. Very good breakfast. The spa side not too much appreciate the generally cold water of the spa just the jacuzzi good temperature.
Very welcoming, friendly and attentive staff. Quality of services and meals in half-board formula.
Unforgettable stay, incredible suite, pleasant staff and massages are so good
A great stay with quality services (spa, treatment, restaurant, hotel room)
Good quiet hotel located in the immediate vicinity of the lake. Quality services with impeccable bedding. But a downside for the room whose bathroom is not up to the standard of a 4* establishment due to its dilapidation and the absence of an individual shower: only a bathtub a little difficult to access and in average condition. Access to the Spa very appreciated on arrival and departure days. Average catering for a high-end establishment, and a shame that the croissants and pains au chocolat are very greasy and reheated while the other products are of quality, like the real orange juice.
Still good overall but it's a shame that the evening stopover formula has changed (1 dish and 1 drink less at dinner while increasing the price)
The reception staff we had to deal with were not very involved, on Friday evening, the day of our arrival, I reported that the Japanese toilet was not working (the electronic part, the flush worked fortunately), no one ever came (we left on Sunday) and when we reported it when we left, no apology or reaction, a bit limited for a 4 star... Otherwise the rest was very good, room 501 was always great!!
Perfect, as usual we love coming to stay in this hotel. The welcome is always very clear, easy and pleasant. The aquatic area is superb, the rooms as they should be. We love it.
Overall, a decent establishment, the room was a bit expensive at 185 euros with a remote control that didn't work, no batteries at reception, a bed lamp that didn't work and rooms only available at 4pm. Evening meal for two at 80 euros without wine, that's still expensive for the meal on offer. The care was of good quality, even if, like the rest, it was still expensive for what was on offer.
Very good... except for one negative point since we have been coming here for years: far too much waiting for evening meals (half board). Almost 3 hours for dinner.
Home lack of information
Great thanks
Nice hotel, a few small disappointments with the bedding (two mattresses pushed together for a double bed) and the meal (sometimes not much for the price) otherwise very helpful and smiling staff and the spa is great!
Excellent welcome. Staff attentive and very helpful. The spa area is great. My rooms are very spacious and the bed is incredible. However, a little freshening up might be in order... the bathroom mirror is very worn, chocolate stains on the curtains. The hair dryer didn't work. And under the bed, there's a lot of dust, the bottom of the trash can is terribly dirty. This doesn't detract from the stay in any way, but it's a 4-star hotel... and everything should be spotless.
Regular at this hotel, great thalassotherapy and great room with a view of the lake, just one recurring downside is the reception and thalassotherapy staff who don't care much about the customers and aren't very welcoming, it's a shame
Very good stay. Very friendly staff, pleasant spa and superb breakfast.
Disappointed by the restaurant. Ex.: Tiramisu poorly presented, ladled onto a plate and, let's say, not very good. Baba: the taste of rum was there but presentation was zero. Duck overcooked. Risotto without taste, very creamy. €8 supplement for half-board!!! I often eat it for a price barely higher than the amount of your supplement and much better. Sorry, but I hope to be of service to you.
For the 3rd time from January 19 to 22 (already 2001, 2021) but this time just 2, (the other times family stay with 10 people including 4 children) great stay, hotel really good value for money. the meals are plentiful and good. There were a lot of people for a quiet period (weekdays, in January) but the spa is open outside, so normal. Really nice swimming pool for swimmers... the spa is well maintained and always very pleasant. friendly and attentive staff... it was perfect! Very practical, the descent to the garage by elevator! 2 very minor downsides. A few more coat racks in the spa would be necessary because we were forced to leave our bathrobes, towels and other items, by the pool and therefore tend to forget what we put where we can, not far away, because we can't put it in a hanging bag....(water bottles, tissues) Heating fan a little noisy and no doubt aging when it is at maximum, but it was necessary to warm the room on slightly chilly evenings (room 413) Bathtub a little high to access and slippery floor... the showers are more practical, arrived at an age ++
We came for the Christmas holidays and were very disappointed with the quality of the Christmas Eve meal (Service more than limited + the quality of the dishes well below what we could expect from the restaurant given the price we paid). The bathing area is not supervised enough to prevent children from playing with balls in the wellness area (Jacuzzi) Big hygiene problem in the relaxation pool with the presence of young children with diapers not suitable for an aquatic environment (Diapers soaked with water)
Unfortunately, there will be a big increase in the price/service ratio at the beginning of 2025. Indeed, €118 for a stopover evening at the end of 2024 with 3 courses and drinks, then + €3 in 2025 with 2 courses and no drinks. Unfortunately, this is outside the budget allocated for my travel. I will have to find another alternative.
A first experience for us but too many people in the jacuzzi, difficult to find a place so many people inside the jacuzzi
Super comfortable and incredibly quiet room. The Spa is great.
More than 200 euros for a bathroom without a shower, a smoke detector that flashes and the impossibility of opening the stuck curtains... At 75€ yes it would be correct.
Very good stay, the only downside is the bathroom... the shower in mist mode is really not the best for washing!
Missing a towel dryer otherwise perfect
It was good overall but left something to be desired in terms of cleaning.
Very warm welcome, with a smile, charm and efficiency. A place that I recommend.
Past increases for a traveling salesperson and long-time customer no longer fit into my budget granted by my company. You have also drastically increased your prices and also moved from a 3-course system to a two-course system.
Everything was perfect except for me the meal because the cheese was very dry and not runny. Otherwise great
Very good stay, great SPA and top-notch catering! One negative point: the condition of the bathrobes; the 7 bathrobes at our disposal were clean but 4 were in poor condition (pronounced wear)
Very nice
An overall very pleasant experience. Nice room, spacious and clean, comfortable bedding, simple but nice decor. Warm welcome. Free parking space: a + Nice little "bar/snack bar with prices that remain affordable. Still and sparkling water fountain available with eco cup: a + Bathtub: a + pleasant Possibility of having access to the SPA on the day of arrival and departure: very pleasant. Extended hours for the day of the night: a small + Cocoon and clean spa. Great duo massage: good room temperature and zen atmosphere. Disappointment for the water mattress balneotherapy treatment: cool, lit room (dim lights like during the massage is much + pleasant), and room without cocoon/zen atmosphere. We were cold despite the towels. Great breakfast restaurant: stocked, varied, fresh products (a +!) delicious! Evening meal catering: good and plentiful, with reasonable prices. Very good.
Good overall Great improvement in catering service Still very satisfied with the care Pool water still too cold Difficulty adjusting the room thermostat Lack of choice in catering We will still come back with pleasure
Short relaxing stay, very appreciated, I recommend.
Always a pleasure to go to the Adelphia!! Ideal for a weekend as a couple or with friends. Very well located, very welcoming and pleasant staff. Great services.
Relaxing stay - pleasant setting
Super clean hotel, very spacious room and top-notch bedding. Very well-maintained aquatic area. Very good quality restaurant.
Our favorite place as a family ❤️
Nothing to say We came for Christmas Eve and we had a great time. Setting, meal, welcome, waiters Very, very good
Top hotel
Very noisy in the wellness area as well as at breakfast time. Dress code on the part of some people at meal times (...let's not forget that we are in a 4 star hotel!!!!)
Quality always there
I would have liked a bottle of water available in the room every day.
Good stay, cuisine not always up to standard
Correct welcome, very good room, very clean. However at the spa level there were too many people. Hygiene? 2 young children with diapers. Which did not make me want to return to the spa. Correct meal however the wait for the order was too long, 40 minutes of waiting before ordering.
The hotel reception could do better for a 4 star. We missed smiles and kindness. Concerning the care, I missed the love of the job for some professionals, it's a shame when you do a job in well-being. Care with Mr. Ramon was perfect, I recommend it. For the room, breakfast, spa area, parking and location it's very good. The evening meal at the restaurant was very disappointed by the service time and the cooked food was not very refined for a 4 star.
Large and clean room. Quality service. Perfect location next to the lake. Wellness area accessible until 11 p.m.
Very soft bed and bathroom lighting not strong enough. Too bad there is no bottle of mineral water included in the room rate. Kind regards
The Spa is very pleasant as is the comfort of the room. The breakfast is well provided!
Very good two night stay at the hotel. Quiet and very comfortable. Unlimited access to the spa is a real plus.
Spacious and sober room with large balcony but no charm. Very impersonal and cold atmosphere. If you are looking for a cozy atmosphere, this is not the kind of place you should go to. Smell of cigarette when entering the room and constant ventilation noise. Noisy aquatic area with many families with children, which given the size of this space limits the relaxation sought. Good if you are passing through for one night and are not looking for a little authenticity.
This is the second time I have stayed at this hotel and it is always great, I recommend José
We have been going to this hotel for about 8 years, 2 times a year. We have never been disappointed but as the years have gone by...we have noticed deterioration already in December 2023, but we put that down to the hotel being full. We have just stayed there for 3 nights, room 505. I am not going to mention all the negative points (too long) just a few. The room, the bedding is very old and uncomfortable, the priest bedside lamp gives out if you move it, paint chips on the living room side, bathtub with chips, Japanese toilet that does not work, bay window VERY DIFFICULT to open, no bathroom samples (shp, body lotion etc) as in the past, but shp dispenser, shower gel like FORMULA 1, what can I say about the bathrobes that have had a good life...which no longer have their function and no longer sponge anything, mismatched belt. What do you think of the SPA area...cold pool, kids running and jumping in the water while we are there to relax, buoy, noodle, mask, snorkel, you think you are in a municipal swimming pool. What can we say about the cigarette butts on the ground at the entrance in front of the hotel? People are disgusting ok, because there are 2 ashtrays but the cigarette butts remained there the 3 days we were there. The cleanliness leaves something to be desired (except in the room) the cleaning staff EXCELLENT. The reception staff very good and attentive. We went to get a massage, it was freezing in the lounge, difficult to relax, despite the staff being HYPER competent. I am really disappointed, the quality of this hotel has melted, Adelphia for me is no longer worthy of a 4 *. We always booked a prestige room, lake view and twice the suite which, on the other hand, is splendid (I hope it has remained like that), I think that in terms of value for money, the quality is no longer there and the price has not dropped and it is a shame, we will not come back. We would have liked to remain loyal customers. The only great thing that remains at this hotel is the location and the view of the lake. If you want the comfort of a 4 *, move on
Very nice, very pleasant
Sunday the water in the pool was too cold. Water fountain not available when leaving the sauna.
The hotel is noisy at night We hear the neighborhood the slamming of doors people walking and talking in the corridors. The SPA lacks maintenance and is aging. It is unacceptable that there is no water fountain available in the SPA and swimming pool area. It is also unacceptable that people bathe with a t-shirt or shorts and the number of people should be limited there are far too many people in the water.
Superb hotel with beautiful hotel services, the hotel itself but also very high standard for the room, The breakfast was very diverse and the meal was excellent and very fine. Nice welcome at the reception, the spa and the restaurant. I recommend.
Large room, nice view of the lake. Rather cold welcome on arrival. Charged €20 for Early Checking, for entry to the room (after having lunch at the hotel restaurant) ... at 2 p.m. Shameful, anti-commercial, and somewhat shabby. In addition, the bar offers snacks (boards), but refuses to serve them during meal times!!! Restaurant team efficient, welcoming and friendly, as well as all the lifeguards. Reception at the SPA rather unpleasant, sorry to have disturbed these young ladies ... In summary, some good, and some much less good. A little empathy and friendliness would be welcome.
A great experience, a very pleasant stay, all the staff are very friendly, very welcoming and professional.
the service and quality of the hotel is not up to the price of the room. Breakfast buffet very good. Flip-flops for the spa could be included. Spa area very good. Too bad to put an out-of-tune piano available at the bar
Very good staff, clean and spacious room. On the other hand, 2 negative points: the restaurant where we had a dish for 32 euros called la matouille which is not worth the price... rancid cold meats cut for several days, we reported it to the staff who were responsive but we were disappointed with the quality... Then at the spa, the hygiene leaves something to be desired, the floors are very dirty and lack renovation considering a 4-star hotel.
A little lost when we arrived because we didn't have the code to enter the car park. Good reception, beautiful establishment, we had a very good dinner despite a slightly high price. Very good breakfast, excellent bedding, balcony with a superb view of the lake, just disappointed by the lack of a large shower instead of a bathtub. We really enjoyed the bar. The Spa is excellent but I find it quite small given the excessive number of people because it is not reserved only for those who sleep at the hotel but also for people from outside, so we are quickly squeezed into the SPA, the second day we went there at 8 p.m. and there were few people there, excellent!
Our stay went well, as did the welcome, spa, restaurant and cleanliness. I order...!
Charging a rate change of €0.50 on breakfast between 12/31/2024 and 01/01/2025 on a bill of €800... Petty? Not restocking the buffet from 9:30 a.m. and saying that there is no more product available when they have just been put in plastic before our eyes... at €19 for breakfast, unacceptable...
Regarding the catering, the dishes served are not of the quality expected for a 4-star establishment: dry, tasteless dishes, filling dessert. Speedy and unprofessional service, probably due to understaffing? My request for half-board for January 1st had not been registered, nor forwarded to the restaurant, which nevertheless did what was necessary to grant my request.
Overall correct but it lacks the little extras to achieve what we think we are entitled to expect from a 4-star suite for example: with a jacuzzi in the room, finding bathrobes without having to go down to the spa to get them; and let's be crazy with little slippers! Not having to guess that you have to go down with your glass if you want to use the water fountain provided near the gym or having a plan B for customers who do not have the information. Especially since the gym is overheated with partly faulty equipment making the experience frankly unpleasant... Putting beans in the coffee machine before customers arrive...
A very pleasant stay in a superb setting with quality services and a warm welcome. I really liked it.
Very well located hotel with lake view. Very friendly staff and very good room.
very old hotel. quite depressing. uncomfortable bedding. decrepitude of the building. aging spa. in its own juice for years. given the price, could be renovated. because the stay was quite expensive. Christmas meal very disappointing. forgetting amuse bouche. forgetting wine. forgetting Savoyard cutlery. forgetting to bring cutlery with meat. not professional at all. tasteless meal. overcooked ravioli swimming in a tasteless broth. venison meat no taste. very dry log. children's meal 30 euros very expensive. chicken cordon bleus very dry. gratin dauphinois good. same log as for adults. 30 euros??? restaurant to review because they make fun of the customer. the next evening, bad meal same. for 62 euros??? no place in the hotel to isolate yourself and chill out. we arrive, check in counter, two sofas and a micro bar. swimming pool spa, no corner for relaxation and chilling. Open to the public, so ultra noisy aqua gym classes. More like a municipal swimming pool. Structure all dates from the 80s.
Satisfaite de mon séjour
Perfect from start to finish.
I have been visiting the hotel occasionally since its creation and I have seen its evolution over time. Great experience once again!
Very friendly staff but I was disappointed with the quality of the food and 50 euros for a facial massage I find that very high. The room was quite correct but the cleaning ladies had to vacuum under the sofa because there are a lot of surprises underneath. As a professional cook I find it a shame that the quality of the food is not worthy of a 4 star.
The gym equipment should be renewed (exercise bike with broken counter, and unusable elliptical bike) in order to offer a room at the level of the good services of the hotel.
Great, I can't wait to come back.
no towel dryer in the bathroom
Aging hotel. Spacious room, pleasant terrace but decoration "that clashes" (red bedside table, purple curtain). Mattresses quite soft. Beautiful indoor swimming pool, well heated on the other hand gym and "sauna/hammam" complex located in the "basement" and which strongly stand out.
An excellent stay, great services, very dedicated staff who listen to customers. A spacious and comfortable room, well equipped, with a view of the lake. A good restaurant, varied and all-you-can-eat breakfast. Tempting menu and good advice from the staff. On the "well-being" side, people but predictable for a weekend and on the "body care" side on the 1st floor, the dream thanks to the talents of the employees. Can't wait to come back and enjoy it even more 🤗🤗 Thanks to the whole team 🤩
A top structure. Super pretty The rooms really good. No hygiene problems Great pool. The silk part is great. Hugely disappointing points: ▪︎all the staff not pleasant, no smiles, no polite formula, and closed faces ... surprising for a ☆☆☆☆. Too many people for the capacity of the pools we are on top of each other for a large part of the day, sometimes we think we are at the municipal swimming pool, huge shame. Families with children in the whirlpools with beach games! And of course the good manners that are lost! Those who stay for hours in the same place without thinking of others! That's if the area is splendid. After all good overall.
Ich bin auf Glutenfreie Produkte angewiesen. Das Frühstücksbrot entspricht in keiner Weise der Qualität des Hotels.
Nice room with really blackout curtains, you don't wake up during the day. Excellent breakfast. Very pleasant care. Very friendly staff.
For a relaxation area the pool is too noisy. Incomprehensible to ban swimming shorts in the pool for men when a woman was in a t-shirt and shorts down to her knees and no one said anything to her. In addition, a baby was in the jacuzzi, the rules do not seem to be the same for everyone. We would have liked a light meal on Sunday lunchtime rather than brunch. It is really a shame that the bar does not offer a snack at lunchtime accessible from the pool. A lighter and cheaper formula for breakfast would also have been appreciated. We might have had our meals at the hotel if that had been the case. No toilet paper or hand towels in the toilets next to reception at 1:30 p.m. Very dirty changing room at the spa (bathrobe, paper, cardboard lying around in the cabins) Staff not very friendly at reception. Very good room, quiet, clean.
Very good spa water just warm reception unreachable during the weekend missing walk-in shower instead of a bathtub
Huge mattress but not very comfortable. Very warm welcome when we arrived. But when it was time to pay, the person at reception didn't know how to proceed with the holiday vouchers. She asked her colleague for a little help. The latter explained that she didn't have time to show her now. A bit of an awkward situation. Especially since in the end, I had to go see the colleague in question because the person didn't know how to do it...
Comfortable room. There are 2 beds pushed together which is not very comfortable for sleeping as a couple. The spa is very good. The catering is expensive for breakfast or meals.
Disappointing, aging and poorly maintained hotel spa, lack of deckchairs around. Lack of towels, free slippers compared to the price of the room. Lack of bathroom storage, lack of step at the jacuzzi in the room, lack of coat rack for the bathrobe at the jacuzzi and spa in the room. For a supposedly 4-star hotel, many things need to be reviewed!! Value for money not there at all.
Always so delighted! To go to this hotel and relax in the spa area
Great, I really rested well during my stay to get back to work! Thanks and see you next time! Why a grome on the toilet door??
great hotel but a little expensive compared to previous years
Overall our stay went very well, the welcome is still as pleasant and warm as our previous visits. The spa has a new, larger jacuzzi, which is very appreciable. Slightly newer and wider bathrobes would have been appreciated. Small downside concerning the bathroom: the shower head is not very optimal for washing your hair, the sink faucet also needs to be reviewed and some bugs in the TV which disconnects from time to time. For the rest everything was perfect: we feel very welcome, everyone is friendly, professional. The room is spacious, clean and quiet. The breakfast is varied and with good products.
Good stay, just one downside about the "fog" shower head which is just horrible for taking a shower properly without it being too hot on the head and freezing on the feet...
Very disappointed with our stay at Adelphia which does not correspond to what we have experienced on previous stays in the establishment. No sense of customer satisfaction; from our arrival to our departure, the service was not at all up to the standard of a 4-star hotel, especially at the reception where clearly the service needs to be reviewed. The list is long and I would have liked to be able to share our opinion in person but no one asked us during check out and it's a shame! Spa area with hygiene clearly leaving something to be desired, especially in the toilets. More than mixed welcome with a feeling of disturbing the hostesses. No clear explanations upon our arrival. Check in confirmation time sent by email which was not in line with the time at which the room was actually ready. The cherry on the cake: having to pay extra for a little extra time to check out (due to ongoing treatment) and ultimately not being able to extend access to the room...no word of apology when we had to go back down to reception. Overall, very unfriendly staff overall. More friendly in the restaurant but again, many unjustified supplements, it would be wiser to adapt the dishes to the fair price included in the proposed formula.
A beautiful romantic getaway for a relaxing moment
Super beautiful hotel, incredible spa. Everything is beautiful in the hotel. I had asked for rose petals on the heart-shaped bed. For a marriage proposal it was a great idea. We will come back with great pleasure. Ps: She said yes to me 😉
Overall the stay was. For 150 euros per room per night I would have liked a little more comfort. No drinking water in the room, a fountain in the hallway (to respect the eco-responsible side there are glass or cardboard bottles). No towel dryer, after going to the pool/spa drying towels and bathrobes in the room was laborious. The TV only had 2 channels accessible, for all the others there was a connection problem. All this means that for 150 euros per night (excluding tourist tax) I am a little disappointed.
Very beautiful place, top restaurant and above all the very very welcoming and friendly staff and the spa really great 👍
You quickly feel at home, everything is simple.
Clean hotel. Reception a little cold and lack of information, you had to ask questions to get the information. Restaurant, the staff was very good and the dishes were good. The breakfast is very good with a good variety and quality of products. A big + for the orange juice squeezed on demand. Hotel well placed to go for a walk. The relaxation / SPA area is very nice!
Double bed made from 2 single beds which are not fixed to each other and therefore move apart over time.
Nothing to say. Always on top
Hotel side very good welcome. Clean and spacious room. Very well equipped and great spa. Restaurant side: very good breakfast. For dinner unprofessional staff and ironic waiters. Too bad
Very good establishment, despite the staff at the reception of the hotel and the spa being unfriendly and unresponsive.
Good service, reasonable price, only downside: the dishes served in the restaurant are not tasty enough
Very nice establishment, large spacious room with a King size bed, on the other hand the bedside tables are tiny!!! A magnificent XXL SPA, with many hydro massage jets, jacuzzi and also a larger swimming pool for doing lengths. We also had dinner twice at the restaurant, and there the quality / price ratio was excellent. The breakfast a little expensive, but lots of choice. We took two treatments (massage) and there again nothing to complain about. The friendly staff. A very small downside, our vehicle was in the outside parking lot, and it was immaculate with bird droppings (crows) and we had to go to the car wash!!! The bathroom lacks a little light.
Bedding a little soft and missing the sachet to make hot chocolate
Comfortable hotel with good services, especially the SPA.
Overall, it was a good experience, but I find that the quality/price ratio is not exemplary everywhere... (quality of care or food for example, nothing bad but I find that the price is a bit high compared to what is offered to us) we had the impression of disturbing the employees sometimes, however the organization is excellent! Thank you for this stay, hoping that my comment can be constructive for you
Very good stay. Very comfortable room. Really nice spa and swimming pools. Very warm welcome. Only small problem but which the hotel can't do anything about, people who are not very respectful of the relaxation area and who monopolize the jacuzzi or the bubble baths.
Not 4 stars hotel.
Up to our expectations
We had a great stay. The rooms are very spacious and clean. The restaurant is really very good and we ate very very well there. Special mention for the breakfast... which was exceptional. The spa is also very good, just one downside on the floors which are not very clean and slippery. We will come back!
Impeccable room, everything is perfect, just maybe 2 or 3 staff members not very pleasant, fortunately it works, restaurant reservations for 8:30 p.m., unfortunately there was nothing more, he had forgotten to serve us, so the dish was sent urgently, otherwise the rest was great
No more bathrobes and slippers in the rooms. No more bottles of water...cups for drinking, respecting the environment there are glass or cardboard water bottles and glass glasses. In the end, fewer and fewer comfort services, disappointed...
We were very well received...the room and the bedding were top notch...we felt like pampered customers.
This hotel is superb. Beautiful room with a superb view of the lake. Well maintained and clean. The cherry on the cake is the connected shower, a pure marvel. The staff is friendly.
Séjour très agreable,Belle chambre,Personnel sympathique.
Un petit bémol,le service au restaurant ce soir là a été très très long (plus de trois quart d'heure d'attente pour le plat principal.
A family weekend for the second time, except for the treatments I remove a star because not as expected as in the treatment catalog
At €370 per night for a suite that lacked hand soap in the bathroom, a coffee machine that never worked, noisy air conditioning, missing towels, an electric fireplace that didn't work and finally Japanese toilets that were actually standard because they were out of order... not to mention the passable cleaning, honestly it wasn't worth the price.
A short stay -3 nights- with our grandchildren who are well received in this hotel despite their boundless energy. Access to the swimming pool allows games and relaxation in the water. The location on the edge of the lake allows for long easy walks for young children. The hotel lent me a bike so that I could follow my small team who moved around on balance bikes and scooters. We will come back with pleasure.
Very nice hotel
Perfect experience from start to finish. Pleasant and competent staff. Comfortable, spacious and quiet room. Fine and plentiful restaurant, not to mention the breakfast, the choice of which is unrivaled. I sincerely recommend.
A little more vigilance for children in spa pools forbidden to children. If we could make it compulsory to tie up hair in the spa pool because I very often had some between my fingers. Hair dryer in the bathroom: not powerful, not hot to dry hair quickly
Welcome, breakfast and dinner very good, concerning the SPA it should be reserved for adults only it is a place to relax the children who splash around jump and scream are disturbing in my opinion it is the only downside. Otherwise nothing to complain about
Very good stay. Very warm swimming pool. If we have a small criticism to make is that there were only 2 large towels in the room while there were 4 of us, after that we had a very good stay anyway
The welcome at the reception: very good The welcome at the Spa really needs to be reviewed!!! The 3 people are not smiling. We almost have the impression of bothering them... no smiles... in short I hope that it is other people who do the treatments...
Very disappointed with this stay, I am a regular customer, I was very satisfied so far with my previous stays. But this time when leaving by returning the card (I had paid the bill the day before at the time of Check in) I was accused in front of other customers by the person at reception of leaving without paying for drinks at the bar! It was a very unpleasant moment, having to justify not being dishonest! I understand that a mistake is possible but you have to check before accusing! I don't drink and have never consumed at the bar in this hotel!!! I hope you found the customer who had the good idea of putting his drinks on my room...
I have been a loyal customer of this hotel for almost 20 years. When I arrived in the family room the child's bed was not open which is not a big deal. In the room I had a significant number of malfunctions, including the television which did not work, the telephone was cut off so impossible to reach the reception, the hair dryer was broken, there was also a problem with the flush. Room 420, there is also a huge hole where a ventilation grille should be put in a corner of the wall it would be much more reassuring for children. The shower head holder is also broken.
Disappointing daily special. Undercooked osteo bucco and reheated and dry pasta (not great). Worn world wine - good value for money. Nothing to complain about for the breakfast
Everything went well for us. We were satisfied with our stay.
A little high in terms of prices compared to the aging style
Great evening stopover
Das Foyer stank stark nach Chlor, auch das Zimmer hatte einen starken Geruch, nei ein Raucherzimmer.
Mountain room, room temperature not adjustable, it is downright too hot ... too bad there is no shower, much easier to use ... and especially less risk of accidents. Very welcoming staff, very good meals ... Swimming pool, spa, some silicone joints would need to be redone, missing information that you should bring the towel from the room to go to the sauna ... that is why most people do not use one (average hygiene) ...
beautiful room with a large bed, magnificent view of the port. Good restaurant, numerous swimming pools, correct treatments
suite with view of the lake just magnificent
The room and the thalassotherapy were fine except that a multitude of hairs stuck to the shower tiles, not great for a hotel of this category.
We have been coming to this hotel for many years. We are never disappointed. We are already planning a new stay.
Very pleasant and very professional staff, top-notch wellness spa. Very pleasant stay.
Très confortable, efforts pour l'environnement.
À prévoir tongs plastiques ou autre car le Spa ne fourni que le peignoir. (Pas de serviette ou chaussons éponges)
A more than disappointing welcome (I think we were disturbing her...) no information given, did not even bother to ask us the time for the meal (result when we went back to reception there was only last service left), we had to ask for the gate codes... was not even able to tell us if we could change at the spa... Very bad bedding and yet we had a privilege room. I recommend for the spa and part of the staff but change the staff at reception...
Exceptional location of the hotel near the lake, very good spa pool, good restaurant, generous dishes.
Staff always very pleasant and helpful, breakfast is perfect
Very satisfied with our first stay. An experience that we will repeat.
We took advantage of a gift voucher for 1 night and 2 1/2 days. We are delighted with the quality of the welcome, the care, the accommodation and the catering, especially the breakfast.
We have been regularly spending a few days in this hotel for 30 years now! and we are fully satisfied with all the services.
Having been unable to honor my reservation due to serious medical reasons, they did not want to reimburse me on the pretext that I had not made a reservation with cancellation. I admit that I did not pay attention when I made it. However, as a loyal customer for years, I would have appreciated being at least slightly more considered than an average customer but apparently not. I am very disappointed.
4 stars on some aspects bedding, spacious room, impeccable cleanliness. bathroom and hotel very accessible except disabled space in front of hotel. Zero smile welcome no explanation. Breakfasts TB. Lots of young employees without supervision we feel a wavering. Spa Tb. Lunch cuisine noon sea bream not cooked. Outdoor garden messy. In some aspects is not up to the standard of a 4 star We had despite everything had an excellent stay
It's very hot in the rooms and then it's very hot in the rooms and then it's very hot in the room!!!!
Very disappointed with the catering, it is intolerable to pay to rest and that the establishment allows itself during the catering to mix groups of 15 people with people who came to rest and spend a friendly moment. In addition, half of the dishes offered on the menu are missing both at lunchtime and in the evening. We do not recommend this establishment for the catering part.
Very good bedding and cleanliness in the room. On the other hand, the reception leaves something to be desired!! The catering staff is not up to par at all
We often come as a group of three and we took a large room and from now on we are no longer allowed to be 3 adults in the same room.
Room with view of the and the Dent du Chat with balcony: magnificent. Breakfast with quality products. The Savoie tomme: excellent.
We spent 2 days, one night half board. We arrived on Sunday afternoon. There were a lot of people. Otherwise the evening and the next day were more relaxing. The rooms and the bed are spacious.
Dear Sir or Madam, I am writing to you to express our deep disappointment with the quality of the service and the food we received during our recent stay at your establishment. We stayed at your hotel in a group of 16 people and, while all the other services were up to our expectations, the restaurant experience was unfortunately catastrophic and greatly tarnished our evening. All the dishes served that evening had problems, whether in terms of cooking, presentation or quality of ingredients. This situation generated a lot of frustration among us, and completely spoiled what should have been a pleasant and friendly moment. Given the reputation of your establishment, we expected a much better service. You offered us a cocktail to apologize. We declined, this is not the most appropriate thing to do before leaving by car. We remain at your disposal for any further clarification and hope for a quick response from you. Pending your response, please accept, Madam, Sir, the expression of my distinguished greetings.
Quality of care and hospitality. On the other hand, it's a shame that in the future we won't be able to book a room for 3 adults.
Very little information on how the hotel and spa work, which is a shame. On the other hand, the location and view are perfect.
Good hotel for a small couple's retreat. The swimming pool with the different pools is very nice, although a little crowded on weekends. The rooms are however superb, with good service and very clean facilities.
Happy with my stay in this hotel, the rooms are comfortable and nicely decorated, a small downside for the bathroom where the traces of mold on the joints of the bathtub are not the most beautiful effect... The half-board is correct but many dishes are with supplements, moreover the service is a little fast (we feel that the waiter wants to free up tables to provide several services...), for example, the dish arrives when we have not finished the aperitif... The staff is helpful and pleasant... The spa is pleasant (on the other hand the fact that it is open to the public makes the place crowded at certain times...)
Lademöglichkeit für Elekrtoauto4
Very quiet room and great staff. Too bad the camera didn't send us the photos, it would have been a very good memory
For a 4 star, the hotel is rather aging, it lacks some accessories like a towel dryer because when you do 3 days of spa, you like to have dry swimsuits and bathrobes, shutters, the curtain is good but it still lets the day pass. The bedding is great as well as the size of the room. The spa is quite well heated. The welcome is great. Small downside on the restaurant, the waiters are nice but the food is not great. We had taken the stopover formula, we decided to eat outside the last evening. Apart from these little things, we had a good stay.
Very nice place - very good restaurant, perfect room, very pleasant spa. Negative points: long wait at the restaurant for the service of the dishes Very good reception at the reception of the care center, but lack of friendliness in balneotherapy. We work on the assembly line.
Good service, hotel + restaurant Bad value for money, care Bad surprise in the bathroom. Only hand soap, instead of shower gel and shampoo. No clothes hook. Glass partition obstructs access to the bathtub. Danger! No handle to help get out.
Experience to be repeated despite some concerns: unpleasant smell in the toilets of the room, chaotic service in the restaurant, service time a little long between courses, especially at dessert time, computer bug but friendly and efficient dining room staff, professional reception, quality of fries to be reviewed, lack of space on the breakfast buffet to put your tray down, it is true that the buffet is generous and well stocked.
We can regret the inaccessible bottles of soap and shampoo if we do not enter the bathtub. We can also regret the tubes which were very practical. We can also regret Perhaps the quality of the food, which, although very good has gone down in range. Not all the hostesses have the same courtesy.
Nice hotel, very comfortable room. Very good reception. Disappointment on the other hand at the restaurant because few waiters for the number of tables, so inevitably some "misses": the aperitif which arrives after the starter! Several dishes are missing from the menu (both for starters and main courses). No better for the dessert that we had ordered, we were told much later that there was no more. We tested the bar the next day: the waiter was not trained to make cocktails, his chef had to take over. For the snacking part there is not what is displayed that we wanted to order... too bad. For a 4 * hotel we expect better in terms of catering.
Hello, regarding the spa, there are too many people compared to last year and it is difficult to access the jacuzzi. Some people stay there for hours. Too bad. You accept too many people from outside the hotel for the spa, or too many people and children jumping everywhere. We have been having a massage for two years that is not financially given for 50 minutes and it would be nice if it lasted 50 minutes and not just 40 minutes. Really disappointed about that too. Otherwise, the welcome was really very good, a little attention on our bed wishing us a happy wedding anniversary, that's nice. Very nice and clean room. When paying, it might be nice to receive an invoice by email. The camera in the hall does not work, we are still waiting for our photos by email, too bad. I forgot to scan my Logis card, can you add the points if possible? This is an oversight on my part. Kind regards
Bed a bit disappointing because not a real kingsize (2 beds pushed together) + sheets just placed on the bed (replaced very often). Purchase of flip-flops for the spa and very wrinkled bathrobes. Price of breakfast expensive and to be taken in addition to the night
Spacious and well-equipped room. But imperfections that are not compatible with a 4 star. The aquatic area: quite good but the water was too cold (the jets prijeyeaiebt colder water). No towels because access to the room later: a bathrobe but which remains wet. The treatments are not worthy of a 4 star spa: more spa treatments.. Neutral cabin without atmosphere. We are installed quickly and we are picked up 20 minutes later. Not at all cozy. A lot of noise in the corridors which does not allow relaxation. The restaurant: very simple. Service to be reviewed because a little light.. The menu is not up to the standard of a 4 star. Special mention on the other hand for the breakfast buffet: very varied and complete with an organic choice It was supposed to be a cocooning weekend for 2.. Very disappointed
Hello I wanted to inform you of our appreciation regarding our stay this weekend The room as well as the breakfast were appreciable and very good Regarding our opinion on the evening catering and the non-access to the SPA we were very disappointed Arrived at the restaurant at 9:10 p.m. at 10:10 p.m. our hot dish was served instead of the chicken ballotine and supposedly homemade fries (because I asked if it was homemade or frozen), I was served a fish fillet and frozen fries. I didn't say anything and I ate my dish My husband had duck served very cooked and cold. We just reported it to the waitress who made a commercial gesture on the aperitif. Very good either Sunday was the cherry on the cake because when returning the keys to the room we were given green bracelets to access the SPA specifying that we could go there until 11 p.m. I had asked if we could return to the spa because we had to go on a mountain bike ride and eat at the restaurant When returning to the hotel at 4:45 p.m., we went to reception to ask for 2 bathrobes and the response from the 3 young girls was access was until 4:30 p.m., so we can't let you have access. That was a big disappointment because we paid 360 euros a night for a hotel and could enjoy the spa for 2 hours when they never told us that we could no longer have access from 4:30 p.m. on Sunday In the end we went to Villa Marlioz to the SPA because we wanted to relax so much
Spacious room, spa open until 11pm. Be sure to bring plastic flip-flops or sandals for the spa, nothing is stipulated on the website. Breakfast at €19, extremely expensive, couldn't enjoy it.
Very good stay, just a few small remarks: - it would be wise if the bathrobes were in the room. - We would have liked a cool mini bar, In addition, we would have liked to buy 2 gray / black bathrobes, there were none for sale ... only blue ones (which we have already bought during a previous stay.
Top bedding, I would like to know the model of the mattress. The only negative point is that two years ago we took a photo at the bottom, I would have liked to do it again but there is no more paper and the photo was not sent by email.
Perfect
Quite old hotel, the bathtub mixer tap leaks, the seals are dirty, and the restaurant remains expensive (fruit salad extra at €8!!)
THE RECEPTION STAFF IS NOT UP TO THE STANDARD OF A 4 STAR HOTEL!! NO COMMUNICATION YOU HAVE TO CONSTANTLY REPEAT YOURSELF.
Great stay at the Adelphia Hotel. Large rooms, excellent services, a spa open from 9am to 11pm and a great team. We came with our dog and were welcomed superbly, the whole team took the opportunity to give her little strokes to make her stay very pleasant too. Special mention to the entire reception team as well as the bar/restaurant who were able to meet all our expectations.
Great hotel I highly recommend and great team and great indoor pool bravo bravo
I chose this hotel because of its proximity to the lake and the spa accessible even in the evening. I had asked for a room on a high floor with a glass balcony which was well respected. With the view of the lake, it was extremely appreciable. The room was very clean, even if some furniture shows signs of use. The Californian massage that I had booked was very good and special mention for the breakfast which offers a nice variety. The small minus would be for the restaurant. I ordered a burger there the first evening. As much as the quantity is generous as much in terms of taste it was quite disappointing. Small tip: I went to the treatment area at dinner time (between 7:30 p.m. and 8:30 p.m.) and I had the pools and hammam all to myself 😉
Well-located hotel and friendly staff, good thalassotherapy, however no heating in the rooms for a 4 star it was 15°C in my room and I was told that the heating would be put back on next week so I cancelled my second night.
Good value for money. Very friendly staff in the dining room. The fitness room could do with a facelift because the machines (elliptical and bike) no longer work.
The only problem encountered is the difficulty in drying the bathing suits after the spa. Nothing planned.
Good stay but the hotel could do with a little freshening up
A big thank you to the waiter with a blue shirt for taking good care of us during this meal! Very pretty mustache
Great experience for a short weekend! The staff is very welcoming, unlimited access to the SPA. A room with good bedding and a very spacious bathroom. I recommend and will come back. Thank you!
The room was dirty. The toilet door was broken, the bathtub was scratched and black at the bottom. The curtain was stained. The French window was very hard to open and the balcony was very dirty. We had to wait a quarter of an hour for our bathrobes. We had taken half-board and when we arrived at the restaurant, we were asked if we had booked. No one at reception had warned us. The dinner was excellent apart from the dessert which was frozen food that was dry and tasteless. Leaving the hotel was very trying. We had a gift voucher for €420.00. When we arrived, we presented it and the hostess clearly told us to give it when we left. On Sunday morning, when we presented our gift card, the hostess explained to us that the LOGIS website does not work on Sundays. We were asked to pay the full amount. After discussion and our desire not to advance the amount, we were asked for a deposit of €420.00. This voucher was presented a month before our arrival for the reservation, on the day of our arrival. To date, no message from the hotel to tell us if our deposit has been lifted. We were really disappointed with our stay at your hotel and we will not recommend your establishment.
Excellent stay! Very warm welcome. Thank you
Very nice, clean and warm hotel. Very friendly staff
Rooms are dated, staff is friendly, but barely speaks foreign languages, poorly informed and contradict each other, meals in restaurant are really of insufficient quality, service during dinner in restaurant really has to be approved. Price is not commensurate with quality. Many three star hotels score better on these points. In the end this hotel is not worthy of four stars.
Very good hotel but restaurant to avoid, very slow service, deplorable welcome and barely edible daily special.
Around midnight there was a large gathering of Guests before the main entrance. They were smoking and having very loud conversations.
It was imposible to sleep because our room was above the entrance area
Clean room, but mistake on the reservation, night noise during the stay
Perfect! To be repeated, very dedicated staff
The establishment is very satisfactory but a downside for the catering which is not up to the standard of this beautiful establishment. Too bad because we would have happily stayed in the hotel for our meals.
RAS
Great stay, everything was perfect.
Well except for the bar, I stayed 20 minutes waiting and rang 4 times, no one came. In desperation I left the hotel to go have a drink.
Pour un 4 étoiles, c est vraiment désolant.
Aucune personne pour prendre nos bagages
Pas de shampooing, ni de savon dans la chambre
Pas de peignoir non plus,
Le breakfast Le grille-pain Fonctionne un jour sur deux
Impossible de faire des œufs mollets car le bain-marie ne fonctionnait pas
Pour faire des œufs sur le plat L’induction plate ne fonctionnait pas
Je ne sais pas qui Cuit Les Croissants, mais c’est terrible
Aucune bouteille d’eau dans la chambre, rappelez-vous vous avez quatre étoiles
Pas de fer à repasser dans les chambres
Le personnel pour le breakfast, il faut le racheter des sourires, ça c’est important
Il y avait qu’une personne qui était très sympathique pour le breakfast, un monsieur
Nous avons dîné un soir
Alors dites à votre cuisinier, faut qu’il arrête tout de suite, c’est plus que médiocre
L’expérience n’était vraiment pas à la hauteur de ce que vous nous annoncer sur votre webside .
Heureusement qu’il y avait la vue sur le lac .
Good evening A staff that respects the customer and satisfies them Thank you for this pleasant stay Kind regards
Hello, very nice experience. However, very disappointed by the lack of visibility of the privilege room on the lake side, the concrete parapet of which hid the view. As a result, the room did not correspond to the description.
Very nice establishment. The rooms are large and very comfortable. The spa is very clean and it is particularly appreciable to have a large swimming pool for swimming!
A bit expensive all the same
well before disappointing now
We have enjoyed this hotel for many years and were very satisfied this season as well. We recommend it. Excellent stay!
The hotel is a little old. The staff was very friendly, but the service was a little slow and awkward. The dinner reservation was not recorded despite requesting it twice.
Hotel well located on the lake, with a large spa giving choice for relaxation, very wide opening hours for its access. Comfortable rooms and a really good breakfast to start the day. In addition, the hotel works for sustainable development. Very good stay in Aix and Adelphia, to do again!!
2 days in combination with treatments so it was good, the treatments were perfect. Warning: warn not to go to the spa after the leg massage. Unavoidable risk of falling. I fell twice without understanding why, before realizing that the problem was my slippery feet, resulting in 2 consecutive falls on the stairs of the whirlpool baths, quite painful I must say. However, we clearly expressed our choice to go to the Spa after the treatments. There you go, I was able to pay the tourist taxes afterwards with the link sent without any problem, an oversight by reception when we left quickly resolved, well done!! The cleaning staff of the hotel part is very attentive, Everyone is very smiling and helpful Thank you :o) Thank you for taking into account my gluten intolerance and for offering alternatives (I had warned in advance of course) the quality of the catering deserves to be boosted, the potatoes of the Tartiflette were not completely cooked so not very pleasant for about a third of the dish, it was not serious I was not very hungry. the service and the friendliness of the dining room staff was perfect!! Bravo to them in particular
We have been regulars for many years. We have seen the first renovations: room, corridors, reception, restaurant and now the swimming pool we appreciate the various investments that allow the hotel to be maintained. A good point for the quality of the restaurant finally found as well for the service as for the quality of the cuisine
Very nice room, very clean, very comfortable bedding and great breakfast
Thermal very nice. Restaurant too expensive for the quality. Nuggets are small cut schnitzels. Schnitzel Milanese frozen goods with tomato 'sauce'. Expensive a la carte instead of a menu. The menu was probably deliberately worded incomprehensibly. No bathrobe in the room - even though the changing room at the spa is in very poor condition. Every hotel guest takes the elevator with their wet bathrobes. Access to the therm through the bar - what?? Hotel in need of renovation. The shower is not usable because of the shower head!!! It sprays like steam - not changeable.. UNBELIEVABLE!
Very good mention for all the staff of the hotel and spa who were very welcoming and attentive to our requests.
very pleasant stay and so we often come back to enjoy this beautiful place.
Small downside on the service at the bar, the waiter did not know the drinks, same thing at the restaurant in the evening with the same waiter, plus there were missing dishes announced on the menu. The tartiflette not worthy of the name in a restaurant in Savoie (more bacon than potatoes and cheese) too bad. The rest is perfect A shower in the bathroom would be more enjoyable than the bathtub. Fabulous breakfast
The welcome was not warm and friendly. Unfortunately the noise from other rooms during the night meant we could not sleep. The mattress protectors were really plastic. Overhead we could hear scraping chairs on the floor and people talking through the night. There was a strong smell of smoke in our room when we opened the doors due to smokers on balcony next door. Communal areas and spa unclean and tired. Entrance to hotel from car park really ugly. Breakfast was amazing and staff were really friendly there.
Everything was perfect, except the fact that I had asked for our two rooms to be on the same floor and this was not respected.
We enjoyed most of the facilities. We liked the spa and the service provided in that connection. Regarding breakfast we felt the scrambled were not well cooked. Some small flies around the food tables, especially around around the cheese offerings were a minus.
Very warm welcome from very friendly staff, good breakfast and great access to the spa.
We got the last room. But the price/performance ratio was OK. The room was very clean. Someone had obviously been having a party above our room. It was very loud until after 2 a.m., chairs being moved, laughter, screaming with the balcony door open, sleeping was out of the question. That's why we gave it a bad rating, because we believe that a hotel has to stop such excesses in order to protect the other paying guests.
Very good room, very good breakfast, however the meals were very average (we had dinner twice), the evening service was less than average.
very good and location facing the lake super
Very well received, spacious room and very good bedding, in short I recommend…
We have been customers for years, we have never been disappointed with our stay, the welcome, the services, the cleanliness, the quality of the accommodation, even the breakfast, the best. However, we have noticed since the change of furniture in the dining room, in particular the chairs which are very heavy to lift and make an unpleasant rubbing noise: especially when there are people, with a buffet breakfast, we often get up to serve ourselves, a cacophony of noise harms a quiet breakfast, a small detail that could be remedied with noise-reducing pads. Otherwise, I highly recommend this spa hotel.
Pros and cons in this hotel. The staff is friendly but it doesn't exude the joy of living. The hotel is generally clean but aging. The cleaning is pretty well done except for a stain on the bed surround (probably one night too much water from a former customer). The restaurant staff is friendly and takes good care of you with a smile. The food..... the freezers must be big and the microwaves must be working at full speed. The most satisfying point is the very pleasant aquatic area! The treatment part is also very friendly with a welcome all smiles... that's great! A shame about the smell at the entrance, a synthetic perfume close to Wizard, too bad because the whole is well made. In short, a nice weekend with these limitations.
Beautiful hotel, well located. The spa is very good. The lifeguards are very friendly and the welcome at the spa is great. Spacious room with a beautiful view of the port. On the other hand, very disappointed with the catering for a 4-star establishment. Lots of mistakes, some dishes were inedible, including the overcooked fish, the risotto too filling... The welcome from one waitress in particular is worth mentioning. I still don't understand what happened on Thursday, September 5 at noon. I was embarrassed in the middle of a restaurant for a table that a waiter offered me the day before and that I had reserved for our stay to admire the view of the port while eating. When we arrived at table 23, she took it with inappropriate gestures and put it against the wall while moaning at us. As a result, we no longer had a view. She went to another table to serve, and she told the other customers that the table was not in its place. So I waved her over to tell her that it didn't suit me. In the middle of the restaurant and very loudly, she "scolded" at us, that's the word, she raised her arms at the same time, telling us to sit at table 12, since we didn't like that one, and that one wasn't moving. Her behavior is unacceptable, why should I know which tables are moving or not, I wondered what I had done to put her in this state. The situation was very unpleasant, and our meal went very badly. I chose this hotel to celebrate my mother's 90th birthday. She was very shocked by the way we were treated.
Well located hotel, very clean. The staff is very attentive. Great breakfast and there is gluten-free and lactose-free. The room is spacious and the bedding comfortable. The spa area is really very good.
Tres bon moment..deuxième fois que nous y allons et nous comptons y faire une fois par an..rapport qualité prix bien..tres bon petit déjeuner..le seul point négatif est le cocktail au bar ..mal dosé..pas bon pour le prix..
very good stay, everything was perfect
Good overall, welcoming staff who listen to our requests.
/The restaurant service, the wait between ordering and between dishes tarnishes the quality of the hotel, it's a shame because the food is "homemade" and is of very good quality. Very varied breakfast, very good with regional products (tomme, reblochon)
We really enjoyed our stay. Small downside at meal times for our two meals the waiting time for desserts was enormous. In the evening to have the dessert menu and take the order and at lunchtime in taking the order and the arrival of it. A word of advice, choose the dessert at the same time as the dishes.
A very pleasant weekend. Definitely to be repeated
Even though there is not much to say because I am very satisfied, I still note that the staff seems to be understaffed which causes some inconveniences like the overflowing ashtrays outside and the tables not cleared; as well as the wait to have a cocktail because the bartender is busy... In addition, a small remark concerning the brunch: 35 euros per person seems excessive to me, especially since you do not even offer a simple fresh fruit salad... It is not easy to please everyone but it is the basis and it is really lacking! Last thing: change your mattresses more regularly and a so-called "double" bed should not be made up of two single beds with hollow mattresses in a hotel of your standing
Pleasant staff, superb room, cleanliness as expected, nothing is missing Varied and high-quality breakfast And the superb SPA I will come back
Beautiful hotel, good services...just the taps in the bathroom need to be reviewed...perfect breakfast and SPA
Magnificent hotel, spacious room, a little disappointed this time with the view from my room (certainly a view of the lake but with the roof of the entrance). The receptionist asked me to specify the room for a future reservation.
The bathrooms are in their original condition. Old bathtub, old tiles, mirror too deep for small people. Heavy toilet doors with a difficult-to-close groove. Bathroom door makes a lot of noise. Perfect breakfast, however €19 per person is far too excessive.
Does not deserve 4 stars! Restricted access to the pool due to aquagym classes, very very slippery pool surrounds, witnessed several falls, the lifeguards are useless, they spend their time chatting among themselves and when we ask them for information, they make it clear that we are bothering them. No minibar in my family room, at the bar there is a dartboard on the wall but when we ask for darts, well there are none. The children ate at the restaurant once, there was no more mayonnaise, ketchup or tokens for games
Breakfast is good but expensive
Overall very good, we will come back. A little expensive for the hotel, prices have gone up a lot. Otherwise, large and beautiful pool. Great group lessons.
GOOD
Muy amables todo el personal. The spa schedule is limited to combine with restaurant activities. Very good ubiquity and very tranquility
Very good hotel, well located, with an impressive SPA
The spa area is always sensational. The taps are stylish but not always practical, especially the bathroom tap. The cleanliness of the bathtub could be improved. Efficient and friendly staff.
The location of the hotel on the lake is very appreciable. The services are great and the staff is always smiling and available.
Very good welcome. Quality of staff and facilities. Practical electric charge
We are disappointed by: - Restaurant reception (unwelcoming head waiter). - Too many supplements on the restaurant menu and not announced when booking full board. - Old-fashioned room not meeting the 4-star criteria (poorly fixed toilet seat and very noisy air conditioning thermostat and ventilation).
Very good welcome, very nice hostess. Too bad the room was not free before 4 p.m. when we realized during our stay that the room was made in the morning at 9 a.m. Negative point: Bathroom quite dilapidated (mold on the joints, scale in the bathtub and disappointing shower head). It is not worth a 4 star. Spa quite noisy when there are children. Very expensive breakfast. We did not take it in view of the comments on tripadvisor. Positive point: Beautiful decoration, very good bedding, splendid view, very pleasant terrace. Bathrobe and towel perfect. Very nice staff.
Perhaps there is a lack of a blind at the balcony level in order to enjoy it longer in the afternoon.
We had booked two rooms on one of the upper floors months before our arrival, but were given the second floor again. When we left, there were big problems, we didn't take advantage of it and had to remove breakfast from the bill. It was emphasized several times that everything was fine.
Le restaurant, l’hôtel et le spa sont tous accueillant, propre et agréable ! Nous reviendrons
Piacevole esperienza, peccato che l'servizio (tranne la pulizia nelle camere et nella SPA) sia stato deludente SPECIE al bar sia per la attentionnzione al Cliente e ancor peggio per la mancata pulizia dell'area esterna - vergognosa: al point di dover provvedere personalmente con i owner fazzoletti - I don't know the service was agreed or inadequate all the structure) on the other side OTTIMA THE PROPOSTA and the breakfast service!
Very expensive for nothing What French business
GOOD
We really appreciate this hotel for its location, its calm, the good quality of the accommodation, the spa and the restaurant on site.
Magnificent view of the marina, I do not regret having taken the room on the lake side. Attentive staff, Dogs allowed with great kindness. Quality of the infrastructure. Cleanliness of the rooms and common areas. Quality Wi-Fi. Not to mention the spa offered with the stay, I highly recommend.
Friendly and efficient staff, especially in the restaurant. The room cleaning service was excellent. The only disappointment was not being given the room we requested in our booking, even though it was made in good time. However, the room we were given was still very nice and had a glass balcony as we requested
Absolute comfort and lovely staff.
Disappointing for a 4*. It should rather be classified as a 3*, the emphasis is on profitability rather than customer satisfaction. The bathrobes have seen better days, other small problems seen with the management. First time I see empty tables at breakfast without any set up. The Spa, the swimming pool and the treatments are excellent, beautiful structure which justifies the 4* classification. The location on the lake, near the bike and other rental companies, near the cruise pier on the lake is a plus. Parking facilities appreciated
This doesn’t compare to any 4 star hotels I have ever stayed at….rooms were nice size but furnishings were cheap. Towels looked like they came from my grandmothers house and were old and dingy….what 4 star hotel has old blue towels? No iron, shampoos or anything you expect at a 4 star…. Very disappointing….
the restaurant is not up to the standard of the hotel
Équipe vraiment sympathique et professionnelle de la réception au restaurant en passant par le spa et le personnel d entretien. Sourires et disponibilité sont au rdv
very good hotel, unprofessional bar catering, needs to be reviewed
Really very nice and clean room, super comfortable mattress, well decorated hotel, great spa open until 11pm for hotel guests with the possibility of enjoying it from the morning of arrival until the end of the day of departure. On the other hand, at the reception, it really depends on who you come across (great welcome on arrival but the hostess sighed in my face when paying when I left....) and above all the restaurant is to be avoided: my sister was sick, problem in the order and in addition the waitress almost argued with us!
Very good stay, just a small remark, it's a shame that on Sunday we couldn't stay a little longer. 16 hours is a bit short for us.
Excellent stay
Very good stay at the Adelphia hotel. Professional and pleasant staff. Great breakfast. Only downside: the mattress of the sofa bed needs to be replaced
The contact to the hotel was very difficult before arriving. Messages about booking.com weren't without response. No answer. Reaching reception was also very, very difficult.
Nous adorons venir dans cet hôtel, accueil chaleureux, super spa!
bonnes prestations!
The building would need renovation, the bathroom is not very practical, there should be a refrigerator in the rooms, the air conditioning is not the best
Excellent stay
Very disappointing bar restaurant not worth 4 stars
Being a regular at this hotel, we come here at least twice a year, this time, we were very disappointed with the breakfast... The presentation of the butter in a block is quite average from a hygiene point of view, the jams opened or anything can get in it and on the cold meats and cheese full of midges on it not great. Too bad, because it is a nice hotel overall.
Disappointing in the sense that I pay for a room with a lake view and room 201 is more of a terrace view with a synthetic lawn…. Disappointed with the breakfast €18!! You go to the lake for €12 and +++ to eat for €18 you expect a great breakfast!! We are used to traveling and the breakfasts are not up to the price!! The room with a lake view is ok but no pillow!! Just two small ones in a ridiculous 1m60 bed… and the toilet door that doesn't close!!! The price of this room is too high…
Hello the hotel is very good, the restaurant is very good, the bedding is very good, the only problem is there is no clock to do the treatments before there was a problem with the wine cellar in the restaurant, the wine is not preserved well
Déçu
Beaucoup d anomalies déjà tout à été signalé
En attente d un geste puisque sommes partis plus tôt
Good stay, with a big plus for the welcome and the employees who are very friendly and pleasant!
Beautiful hotel with spacious room and very pleasant SPA area. Recommended!
Special care should be taken with the reception and especially with the reception at the SPA. The person who welcomed us was particularly unpleasant. She looks more like a municipal swimming pool employee, which is a shame for a 4-star establishment. The SPA is aging but very pleasant. This small hitch in our stay was resolved by a warm welcome at the reception from 4 p.m. A meal at the restaurant won us over and the same goes for breakfast. But since the customer's welcome makes the first impression, I would recommend a little training for your receptionists before 4 p.m. and especially for the SPA.
Very good stay. I appreciate year after year this week spent in your establishment. Too bad only not to be at peace after the reservation that I made at the beginning of the year. - some years: change of room - this year: - stay supposedly cancelled on my part) fortunately learned and rectified on my side.. Because of course I had not cancelled anything. - departure invoice with many errors very kindly rectified but a lot of time needed... One detail: no coat rack in the bathroom.. Difficult to hang the bathrobe.. I hope that next year the reliability of the reservation will be more secure. Because really this week in your establishment is really happy for me Thank you very much for your attention
A beautiful view of the port of Aix les Bains. We feel comfortable in the hotel.
Very friendly welcome, comfortable room, generous breakfast including local cheeses. We appreciated being able to enjoy the pool in the evening. We will be back.
No adjustment possible for my shower head
Deplorable soundproofing and acoustic insulation. You can hear the neighbor's toilet flushing, the dogs barking, the children screaming, the adults doing the same. They didn't even bother to put felt pads on the chairs inside and on the balcony. Result: we slept very badly and therefore, consequently, did not enjoy our stay because we were too tired to do certain activities. After a particularly noisy night, we decided to leave before the planned end of our stay, which we therefore cut short because we were exhausted. Extremely disappointed, we will not set foot there again.
Beautiful view, we had a very nice relaxing weekend as a couple, but for us it was not worth its 4 stars. The maintenance of the equipment in the room (bathroom, bay window) for its high price.
A little disappointed. The service at the restaurant is mediocre, too long the waiter does not know the menu... The supplements are legion. The menu very limited. The prices are high compared to the quantity. Very little gluten-free choice despite the information when booking. Otherwise good bedding. And the spa is great despite the lack of a clock
Well done to all the staff. One disappointment: the "casualness" of the manager (busy, need to refer to the director to grant or not the 10/100 discount previously granted to loyal customers - since 2007)...I waited in vain for the response.
The accommodation itself is very good, the rooms are large with a very large bed, balcony and nothing to complain about in terms of cleanliness. The welcome is pleasant with warm staff. The downside is the catering which is very poor for the price with extensions on a certain number of choices in the menu. Which is expensive for a quality well below the price!! Drop in quality compared to last year. Very disappointed at this level.
Very good stay, I particularly appreciated the spa which closes at 11 p.m.
Disappointing for a 4 star hotel. Clean room but old furniture..... bar not friendly tables packed close together restricted space. Bathroom equipped with a bathtub for a couple of seniors really not great!,,,
Fair price/performance ratio for a hotel in a great location on the water with spacious rooms. The hotel is very dog-friendly.
Beautiful, well renovated hotel. Ideal location near the lake and restaurants. Spacious and comfortable room. Access to the spa at no extra charge with whirlpool bath, fountain and powerful water jet, a real treat. Very complete, very generous breakfast with some local farm products. Good value for money !
Well located hotel, with lake view, closed parking. Good quality of bedding. Aquatic area with a large swimming pool and a large play area are appreciable. However, the hotel is aging and needs to be renovated in terms of equipment, damaged furniture, damaged bathroom furniture, stains on the walls. The hotel needs more regular maintenance. Unprofessional staff, who do not seem to be professional, and who are not at the level of a four star, especially in the restaurant. Basic cuisine, fairly limited restaurant menu, with a lot of frozen products and few so-called “homemade” and local products, very long waits between courses. Breakfast at a price of 19€ is mainly composed of industrial products, no fresh fruit offered, industrial jams. The price is high for the quality of the products offered.
Hotel very well located. View of the lake Very pleasant spa and swimming pool Very good catering We stayed 7 nights with half board in 4 rooms. too bad all these supplements on meals even though we never had starter main course dessert. This still increases the bill and no commercial gesture even though we have been coming for 20 years. The hotel lacks the presence of a manager and personalization in its welcome
We have been coming to this establishment for over 10 years and we are coming today with our children. We love it ❤️ see you soon Adelphia
I must admit that the stay for a 4 star hotel and still limits the price for one night to 221 euros in a room where we see that there is work to be carried out I find that rather disappointing... l The state of the aquatic area is really neglected, the metal plates under the Bubble Zone are within reach with a screw coming out which hurt me a lot... the ventilation plates are completely rusty and the ceiling marked by countless fly droppings at first glance...
The standard has fallen. A good rating for breakfast
A little too expensive for this hotel Room: not at all up to date, air conditioning practically non-functional, shower nozzle not suitable, shower gel of poor quality. Restaurant: very poorly organized, error, more repeat orders from the waiters..
Tres belle nuitée et journée entre spa et jardin, repas du soir très bon
Too bad it's still bathtubs And restaurant prices and high breakfast
attentive staff
We are delighted with our stay: the room was large with a superb view, the beds excellent, the air conditioning very quiet. The SPA is super nice. The breakfast is incredible, we had it cool on the terrace. The hotel is well located, a stone's throw from the lake for swimming, the port for a drink, playing pétanque or choosing a restaurant. Really a very good address, I will come back!
Hotel very well located facing Lake Bourget, restaurant nearby Welcoming room Very good aquatic area Any catering
Pleasantly surprised, everything is perfect. The reception staff, very friendly and smiling. The very spacious room with a very nice lake view balcony. It is clean, pretty decor and well equipped. The spa is open from 9 a.m. to 11 p.m. unlimited for hotel guests, which is not the case for all hotel spas. The absolutely exceptional massage, the best we've had, even though we're used to massages. The staff bar and restaurant very friendly. Excellent home-cooked meal. Very nice decor. A rooftop on the 5th floor with a 360 view of the lake, to go up with a drink Despite the 2.5 hour journey we will come back regularly. A big thank you to all the staff for this wonderful weekend
Good overall, except at the bar: no one came to take our order. We stayed waiting for 10 minutes before leaving. Note that this is not the first time.
responsiveness, kindness, efficiency. The hotel is up to par and so is its team. See you soon
The bedding in room 306 is not up to standard, there is a bump in the middle of the bed which forces us to sleep on our own sides and almost at the edge of the bed. The kettle was defective, the button to activate the water heating did not hold, I had to find a system to hold the button so that the water heated. On the balcony, fingernails or toenails still present on the ground at the table leg. We have been coming to your establishment for years, and even if we have a price advantage due to the vouchers taken from my company's CE, I find that this does not justify the drop in range and the quality of bedding that we we had. You recently changed software, but we have been coming regularly to your establishment for around ten years, but I think we will not come back again, because we have seen over the years that the quality is deteriorating and no longer suits us . I will still notify my CE to see if this problem has already been reported. THANKS. Best regards.
2nd stay in the establishment, still delighted with the welcome at the SPA. The room is spacious and the bedding is excellent. The only downside is the bathroom which needs updating. The bathtub is not in very good condition. Price of breakfast a little expensive.
An extremely pleasant hotel. Smiling and friendly staff. The room rate also includes access to the aquatic area which is simply delicious. Hearty and very varied breakfast. Contemporary decoration. A faultless one. Thanks to the whole team.
Hotel very well located for those who like to see Lake Bourget. The aquatic area inside the hotel is really very good. The bedrooms are very clean. There is a fenced parking lot and an underground parking lot. The balconies are a very good size. We had a pleasant stay.
I booked the Adelphia because it has a spa and has 4 stars. I was delighted to see the reception when arriving, but what a disappointment when arriving in the room!! It is old-fashioned, decor inconsistent: gray-blue plastered walls, orange plastic tables, simple paintings, not to mention the peeling paint, the enamel that jumped into the bathtub, the bottom of the very damaged mirror on 2- 3 cm high by more than 30 cm long... what can we say about the hole in the bathroom door...😶 The whole thing is not sound-insulated at all, like the bay window which seems so open the noise passes. The only positive points are an incredible view of the lake and recent and very pleasant bedding (king size lint). The spa is pleasant, the opening hours very wide (9 a.m.-11 p.m.). For me, the Adelphia absolutely does not correspond to a 4☆, rather a 3☆ to be renovated.
In the top
A weekend of absolute rest at the Hotel Aldelphia The Spa accessible to hotel guests during extended hours is particularly pleasant Rooms with simple but spacious decoration, very beautiful view of the lake Exceptional brunch
Great team moment at the top! 👍 I highly recommend. (From the welcome at the spa to the room and finally the restaurant. I will come back without any hesitation.
The hotel is very pleasant (quality room/breakfast), the spa is very complete. We had a very pleasant time at the Adelphia Hotel. Its location is also appreciable. The only downside was the restaurant manager who was very unpleasant when reception made a registration error for our reservation. Borderline unacceptable behavior!
Hugely disappointed!! Doesn't deserve 4 stars!! No small bottle of water in the room! We are told that a water fountain is available next to the elevator 👍🏽😱 How do you go in the middle of the night to get a glass of water in your nightie!! No small toiletries! No cotton swab No cotton pad to remove makeup…. I went barefoot to the spa No slippers or flip flops! Room decor not very cheerful When paying the bill, I had been charged 2 too many breakfasts! Only the breakfast and the location of the hotel remain positive! We are coming back to Aix in November, but we will look for another hotel
Hello to all the adlphia team my wife and I had a very good weekend the team listens to the customer I will recommend it to my friends and relatives the swimming pool and the treatments very good and clean Mr and Mrs dana
Many defects for an expensive price: Many ants die on the balcony, a wasp hive between our balconies, bedding which is marked by old age (sagging at body level), air conditioning that is not very adjustable in the room, a fridge which cooled to 12 degrees (temperature taken with a suitable thermometer)...
Top hotel with very pleasant and relaxing SPA area. The staff is pleasant and responsive. I highly recommend this hotel and will happily return again.
Everything was perfect ! Good welcome, spacious room with good bedding and a beautiful spa area 🤩
Customer of the hotel for many years. All the staff are pleasant, helpful, attentive, friendly. Very good stay
Very nice location, large room. High price of breakfast
Overall very good. Too bad the restoration does not follow. Perfect breakfast, but lunch and dinner to avoid. Surprising because for years there has been no improvement??
Für eine Nacht war es in Ordnung. Lage war gut. Spa wurde nicht genutzt.
The room was large and it had a nice balcony which was welcome for morning coffee.
Well located near Le Port. Inside Parking was practical and safe.
Pools were ok not great. A bit smaller than what pictures suggest, and water not as warm as expected (but ok).
Everything else a bit average, with a feel of a chain hotel, but fine.
A beautiful hotel ideally located with a comprehensive range of services (SPA, nice meal and excellent lunch)
Personnel pas agréable a l'accueil, aux soins et a la piscine. Seul le Personnel de ménage est souriant et sympathique.
A shower was missing
The breakfast is great but the problem is the restaurant
The reception has just announced to me a €50 increase in the evening stopover package during July and August, almost a 50% increase. I find this shameful. I come to your hotel regularly. Often more than 3 times a month. I find this increase unacceptable for someone. one that keeps you working all year round
A little expensive, and for a 4 star a little disappointed with the services.
Very welcoming and pleasant staff. Very good stay facing the lake.
For my 3rd stay, very disappointed by the view, on the 2nd floor... On the fake lawn roof... No "fridge" in the room.. Had to ask for it. La2 we are told that soon there will be no more, which I think is a very bad idea. The water fountain was broken on our floor and not repaired during our stay... The hair dryer where you have to press continuously, and the cord is not long, not practical
As seen with reception, the room was not cleaned which is unacceptable given the quality expected for the price.
Pleasant hotel overall, we had already been here a few years ago, some places are aging and deserve a facelift.
Very disappointing stay for a 4 star hotel, very poor value for money. Old hotel, very poorly soundproofed, you can even hear your neighbor coughing, in the room there is only low-end hand soap, the towels are rough and the bathrobes are torn! The pool deck chairs are old, damaged and dirty! Few staff. Certainly the restaurant and the health center were closed because of the Musilac festival but in this case the price of the room should be lower even though we paid full price. Avoid, not worthy of a 4 star.
Hôtel confortable et bien placé mais vétuste, la salle de bain est horrible, la chasse d eau fonctionne mal, et la déco générale laisse à désirer. Accueil ok mais pas super aimable, prix excessif pour l expérience et la ville.
We are not at all satisfied because a strong smell of cigarettes in the room Very unpleasant for 253€!!!!! I'm mad
Perfect stopover for salespeople!
Very well received, we had an excellent stay. Cleanliness, quality of service, very good spa area with the pretty quiet relaxation area in the greenery.
A pleasant place by the lake
Not the first time in this hotel either for work or for leisure but the restaurant on Saturday evening was really not great! To begin with, I waited 20 minutes sitting at the bar so that in the end I didn't drink anything. We subsequently learned that the bar had to be closed (Start of school holidays?) so we went directly to the restaurant to have our drinks before dinner. Servers not very smiling, some servers spoke as if they were alone, didn't know where the wines were found... For our part we will come back to this hotel but certainly not to the restaurant too bad.
Welcoming staff, a well-maintained and clean hotel
Very friendly welcome from the receptionists; correct and spacious rooms; the Spa is a little aging; very poor reception at the bar, at 8 p.m., it is impossible to drink the aperitif!! A waiter gave us no explanation and simply turned over a sign indicating the bar was closed.. For a Saturday evening... Surprising!
Everything was great, the staff, the breakfast, the restaurant, the bedding...but be careful of the little details that make the hotel seem old, especially at the spa...
Overall disappointment. Aging and poorly maintained hotel. Details of cleanliness and quality of materials could be quickly corrected. The staff is very cold and disinterested in customers. (Bar/spa/wellness) The downside is the cleanliness and quality of the Spa, showers and toilets Scandalous!
Very dilapidated hotel which does not provide at all the services expected of a 4 star. The price is exorbitant given the quality of the rooms and services. Fortunately the SPA and the friendliness of the staff leave you less worried
Poorly maintained overall Swimming pool with verdigris mold, slippery stairs Loose tapestry in the rooms No shower!!! Towels not among the number of tenants No terminal in the parking lot Poorly closed ceiling etc. Disappointing breakfast no information on the products no protection or refrigeration Services not clean Etc etc…. Far from a 4 star
Hotel very well located 100 m from the port and the lake. Closed and secure parking Old and friendly staff
We were woken up at 7:45 a.m. by construction noise...
Great
Quelle que travaux de maintenance serais à faire régulièrement pour ne pas laissé le bâtiments se dégradé.
The spa area is very pleasant and reserved at the hotel after closing, it is great and quiet on Sunday evening Half board We were disappointed by the restaurant which only offered us leftovers from the brunch on Sunday evening with 3 salads not great a bit of poorly presented charcuterie and unidentifiable verrines Same for dessert no choice leftovers from brunch It was our wedding anniversary I had mentioned it I was hoping for a little attention We are, however, regular customers of this hotel I would have appreciated a shower rather than a bathtub in the room We will come back for the spa
A faultless one. Despite our late arrival (1:30 a.m.), efficient, availability upon our arrival. Peaceful hotel, well maintained, well located.
It's expensive
Everything was perfect: the massages were really good. On the other hand, pay attention to the cleanliness of certain places such as the bar where the tables are not washed or the sticky floors during breakfast.
For the rest I am disappointed with the cleanliness, sheep behind the door when arriving, dust on the furniture towards the trunk, long hair in the jacuzzi, too much water in the jacuzzi so it is not possible to put the bubbles otherwise it will overflow (a less flooding the room) But otherwise top equipment and very comfortable bedding At the price of the suite it's a shame that it's not impeccable
Great relaxing time! The whole team (hotel, spa, treatment, catering) really pleasant and friendly!
I had a great stay at the Adelphia Hotel, I recommend it 1000%
We came in April and were disappointed by the restaurant, very average cuisine, random service. We noted the change during this stay and we enjoyed the new menu
This is the hotel that presents the whole city (Aix les Bains)
Rooms are good. But for a 4 star hotel, there is no water in the room, only paper cups (not really environmentally friendly). Water in the hallway in paper cups is not very hospitable. The swimming pool is a public bath - no - There are no professionals in the restaurant. Wine by the glass is not served on a tray. Cutlery is also carelessly replaced without a tray. The food itself was not good either, overcooked vegetables, beef entrecote of poor quality. Our conclusion: we will not return to this hotel.
Excellent welcome, very professional - spacious and quiet room as described - very large choice for breakfast, efficient and affable staff - easy parking.
Oui super
Venons depuis longtemps tjs satisfaite
Venons depuis longtemps avec plaisir
We had a fabulous family room with an amazing view over the marina to the lake and mountain.
Uncomfortable click clack for 2 teenagers. Shower jet unsuitable for washing hair (mist). Very strong smell in the toilets. Aging gym equipment. Very comfortable main bed. Very pleasant spa. Very good breakfast. Very nice home. Very good stay despite the few negative points.
Our room was in an advanced state of age, the toilet and the mirror in the bathroom were not clean. Bedding too soft, mattress at the end of its life.
Perfect
it's very good except that the rooms should be with a shower instead of the bathtub since the customers are often elderly people, otherwise everything is perfect
Very limited communication from reception. No information on the terrace, the bar, the restaurant or breakfast times, the possibility of having massages on the 1st floor. Very of I by the first contact which is essential
Très bien !
Helpful staff, attentive to customers and smiling. The best
Not at all up to the standard of a 4 star....disappointed... a great lack of staff (nice but completely inexperienced with few present in the establishment...) lack of exterior maintenance... no presence spa pool on Sunday evening, no one at the bar...very poor value for money...
Very pleasant hotel/Spa but restaurant not up to par. It is better to eat outside the hotel.
It’s a shame that the breakfast trays aren’t cleared out gradually.
Hello, We paid 250e per night for a room. No water bottles (for ecology) however you can take water from the fountain in the corridor in a cup wrapped in plastic! Ugh. Then, access to the spa where we are forced to buy flip flops to enter 7th, both pairs. Slide absolutely useless in the spa since we have to remove them 5 meters further. For the price of the night, I would have hoped that this would come with the bathrobes. When we arrived on Saturday, we were told that we could enjoy the spa all day on Sunday. So we arrive at the spa around 3 p.m. and surprise, we have to leave the premises at 4 p.m. max otherwise we pay extra because Sunday is privileged for visitors who have not taken a night! Is this a joke? In the end, the view is nice over the lake. But disappointed with the services for a 4 star. We won't come back
In the rooms there is no shower because the bathtub is not great
Staff available and friendly Very good accommodation
4 stars deserved, however rooms are a little dated and bathroom shower area cramped
Everything was perfect
We had requested a twin room and when we arrived, we found that our wish had not been respected! Having no more rooms, we were offered two separate rooms, paying €125 for each. The mistake didn't come from us. So, I told them that it was up to them to make an effort! I was told that we don't give gifts like that! In the end they found a solution by exchanging rooms. We were in room 313 and to our great surprise, we found, in the bathroom, a completely scaled bathtub, dirty! Unworthy of a four star!! We will not talk about the catering which does not correspond to a 4 star either.
Cons No magnifying mirror in the bathroom No socket to recharge the phone battery
2nd visit to this hotel and probably not the last.
A little noisy in the lake side room on the 2nd floor... Too bad
Being a salesperson, I find it a shame that you increase your prices in July for a stopover evening (€50.00 more).
Clean and quiet. The spa is very good
Friendly welcome, good quality breakfast and catering, clean and spacious room. Well located hotel. Beautiful discovery less than 2 hours from Lyon.
Hotel restaurant staff at the top I highly recommend I have already made many stays I always come back with great pleasure
Die Zimmer sind etwas in die Jahre gekommen, sauber, etwas düster, mit schlechter Beleuchtung, besonders im Badezimmer, auch sehr schlechte Entlüftung
Having taken a superior room with supplement on the lake room 407. taking a pillow from the closet I came across some women's underwear which I think had nothing to do there.
Great hotel and balneotherapy! But the restaurant was very disappointing with its wait. Arriving at 7:30 p.m. we were told that there was no place before 8:30 p.m. and the entry was served to us at 9:15 p.m....really too long to wait...but very friendly staff.
We had travelled all day to get here, with an early start planned for the following morning. We could not gain access to the restaurant for 7.30 and had to wait until 8.30 which did not suit us. We thought we'd have a drink in the bar to unwind after our long journey. However, it was closed. The written undertaking of the hotel is "You can ask the reception desk to have a drink when the bar is closed". We did, but the receptionist was not prepared to offer this service. Frankly, she was rude and unprofessional. We returned to our room. At 830 we got into the restaurant although received no service at all for 20 minutes. The family on the next table who had arrived at the same time walked out. When ordering, the two items my wife chose from the menu (a starter and a main) were unavailable. The starters arrived after 45 minutes - they were good. The mains, however, were at best mediocre.
The staff is smiling, friendly and very polite
Perfect dream establishment for a weekend with friends (3)! The opportunity to celebrate our 30 years of friendship. Welcoming, smiling and professional staff. Unlimited access to the spa, a real pleasure. THANKS!!!
We come regularly during the Renault gathering and this year pleasantly surprised no noise in the corridors. It was perfect
Excellent stay! The aquatic area is very large and very well maintained with access to the park. I really recommend this hotel, ideally located. A big congratulations also for the quality of the breakfast.
Hello since we arrived the reception was lousy not friendly throughout our stay no smile no hello indifferent little shit at the reception and at the spa they chat in them the pompom is that I am going to pay two before the end of our stay in the evening a bill of more than 800 euros not a look not a thank you not a dialogue if the stay went well etc so I called the managers the director and his assistant or I did not accept this unacceptable behavior I ask for an interview in a discreet place so as not to cause a scandal and to speak freely in calm the director and his assistant are very very embarrassed and we have recognized this weakness of reception for 15 days and that other customers are full the director we need apart from the fact that it is not easy to recruit competent people at reception to apologize for this incident we were offered a free night at the hotel for a future stay valid for one year this touched us for the rest very clean room service staff yours smiling and competent spa very very good we can return when we want breakfast very good welcome breakfast very good
Unfortunately I didn't stay. Only one night but everything was perfect. Excellent breakfast. Kindness of the staff.
I'm not used to 4*. In the room the chairs are shabby. The shower pull came off on the first use. In the evening I heard the band on the floor above and at night a pump or other motor: the sound insulation is not the best. The first evening, this group was in the bar and after their departure the bar was closed: no aperitif for our group! The explanation is: lack of staff. I expected better for this standard.
Unfriendly welcome at level 1 (treatments and massages)
Nothing to complain about the service of the hotel. Perhaps the decor of the rooms deserves better taste/homogeneity for a 4 star... On the other hand, on the restaurant side it is a culinary and organizational disaster
Everything was perfect for a getaway (but it's all appreciable for a longer stay) and we will return with pleasure. Reception and staff auctop. Very pleasant environment and quality services.
Nice side: the swimming pool, car charging station, location, parking Bad side: the à la carte evening meal - overwhelmed team, risoto dish bordering on inedible (tired chef?)
The whole team was very professional. A special thank you to the catering team and the housekeeper (5th floor) who were TOP.
Very good hotel for spa and wellness services. Top-notch spa equipment, gyms and massage center. Pleasant setting and quality catering. Very pleasant staff, both for the hotel and for the spa. A little disappointed by the bathroom which lacks equipment for putting toiletries and drying spa items.
Chambre très confortable avec une belle vue sur la marina, excellent petit déjeuner. Dommage que l’accueil ne soit pas au niveau.
very comfortable bedding spacious room hotel very well located great restaurant and magical breakfast
We didn't like the rug placed under the bed (313). At the restaurant we had a very expensive aperitif (port) for a mini quantity (4 euros), not even a peanut or an olive!!! bathtub difficult to access. Very professional and friendly housekeeping staff.
Quality hotel Good services Thanks to Betty Sebastien and all the restaurant team Top hospitality, well cooked Top buffet
Le petit déjeuner, excellent !
A great stay! The only downside is the person at reception the day we arrived, I gave my wife a large gift, and the person didn't smile, and wasn't very welcoming.
Super Service, always freundlich, all the Wünsche wurde erfüllt. Wir kommen wieder somit absolut sehr zu empfehelen.
Excellent welcome, very clean rooms. Breakfast definitely overpriced. For the rest everything is excellent
The reception is not at all professional, no explanation, we are given the key, that's all. It would have been nice to have information on the spa, we would have gone to get the bathrobes directly…. No info on the rest either. We. Lus gave a dirty bathrobe. No explanation or kindness at the spa reception. The bathrobes and towels seem faded, the color is improbable. Cardboard cups are cheap too.
The service of the rooms does not deserve 4 stars Old hotel from the 70s camouflage Fridge unplugged Room door which closes poorly Otherwise great welcome And the spa is good
Hello, The bed is large but the bedding makes a hollow in the center and back pain the next morning. We slept poorly but everything else was fine. The SPA, the restaurant and the room are very pleasant. Sincerely.
Good evening, The only downside is that in the cliclap there is a single duvet for a double bed. We were cold.
I think the hotel is getting old
Everything is top, especially the staff all the staff..except the catering it's a shame, bland meat despite the sauces, whether it's beef or chicken the meat itself is flavorless. Otherwise everything is great, maybe some extra vegetarian things for lunch?
Requires a general refresh. Peeling paint, broken earthenware, taps covered in limescale…
Pleasant setting, quiet hotel, too bad the sparkling water fountain on the 2nd floor did not work, the very spacious and bright room deserves a facelift (fridge, bathtub and its mixer tap mainly) very good for the possibility of electric vehicle charging, PAR AGAINST it is essential to secure access to the jacuzzi at the entrance and especially at the exit, I personally tested the fall on the scrap metal step, this will not be my best memory of the stay. Also review the possibility of being able to contact you by telephone, you are unreachable despite several attempts and as many listenings to the waiting message
Je l’ai fait à part
I had a good stay in the hotel, the employers are very friendly, the room was clean and the view of the lake is magnificent. Thank you very much I will come back.
Bathroom: lack of space to store toiletry bags
Great, very comfortable stay. The only downside is that the insulation is not really effective for noise. We hear a lot of noise in the morning, and I also regret having come across this room with air conditioning which made a catastrophic noise all night long. But I imagine this is an isolated case. Otherwise no regrets, everything was perfect
I will recommend we had an excellent stay. And the meals are plentiful and very, very good.
The pool and spa reception staff are not at all pleasant. On the other hand, the person we cared for was very kind.
Very satisfied with my stay!
Unfortunately we were very disturbed by two separate sets of guests in the neighbouring room. The first had inconsiderate, loud sex & the second argued loudly at length. The soundproofing in the hotel is really not good & it definitely spoilt our stay. We feared consequences from our neighbours if we complained to the hotel. Perhaps, management should walk the corridors & check noise levels?
We were also worried by the rooms above whose occupants found it acceptable to throw cigarette butts onto the artificial grass, rather than use the designated ashtrays on the balcony. We pointed out to reception that such behaviour is a fire risk.
Our room was comfortable & clean. We very much appreciated the help given to us by Cristina, the young lady who cleaned our room. She was the friendliest member of your staff.
Breakfast was copious & the coffee / fresh orange juice excellent. However, the teas were of a very mediocre quality.
Negative point: our room was very dark (at the 2nd end of the building) but nothing to complain about otherwise.
Great experience!!!
I have already left a very favorable opinion for years that we come once a year everything is perfect
Alright
Professional staff but really not very smiling (apart from the receptionist on Sunday 05/19/12 p.m.). The number of accesses per time slot to the jet pools should be limited in order to be able to benefit from them. We had booked an option with 2 treatments. The list of possible choices was not presented to us (automatic choice by the institute)
Fahrradmiete: alle Fahrräder sind in einem desolaten Zustand, niemand fühlt sich verantwortlich (Rezeption), erbärmlich für ein 4-Sterne Hotel
Service allgemein: Keine Unterstützung, wir als Gäste mussten alles selber machen (Rückgabe Bademäntel, SPA Uhren etc. ist eines 4-Sterne Hotel Service nicht würdig
Freundlichkeit der Rezeption: sehr unfreundliche und nicht hilfsbereite Rezeptionistinnen. Man gewinnt den Eindruck, dass sich dir Rezeption vor Kundenanfragen und Arbeit scheut.
Bad: Dusche hat nicht funktioniert (Zimmer 416)
Frühstück: Preis / Leistungsverhältnis ungenügend: Kaffee Maschinen haben nicht funktioniert, Chef de Service hat sich nicht verantwortlich dafür gefühlt sich dieser Probleme anzunehmen, sehr schwach!
The SPA looks more like a municipal swimming pool, a lot of noise and overcrowded pools, up to 12 people in the jacuzzi...for 4 real places...Avoid
Présence probable de punaises de lit chambre 320! Restaurant très mal géré, buffet du petit dej OK mais à fuir pour le déjeuner et dîner.
We spent 3 nights in a room with a good view of the lake. Very welcoming staff. We took advantage of the massages and really well done to the staff. Also took advantage of the swimming pool and spa. A little less good for the restaurant but still OK. Second time we've come and we'll come back.
Pb on a mattress… called bowl. Mattress which was immediately replaced following declaration to reception. Thanks to the whole team !!
Very pleasant place to have a good time. Small downside, the price of breakfast and massages remains expensive.
You know we've been coming for 7 years 😀except there were 2 years of big problems in the kitchen but we were warned by phone that the problems were resolved 🤪
Je recommande vivement cet établissement.
The rooms are spacious, with balcony, good bedding. Access to the spa is possible before checking in and until 11 p.m. I recommend the excellent restaurant for unbeatable value for money. Location in front of the lake, private parking. Everything is perfect
A very nice place
Everything is perfect
Small wait on arrival compared to the announced schedule (so-called room vacated late by the previous occupants sorry but we have nothing to do with it) Not serious in itself but it would be commercial and welcome to offer refreshments during the 'waiting is the least of things The couple just before us were entitled to it simply by what they asked for. We shouldn't have to ask, it should be naturally offered by the hostesses Otherwise, have a good stay
Welcome on a cold day. Dilapidated bathroom with moldy seal. Given the very high price I expected superior services
Very pleasant staff! Room very good despite a lack of heating to be able to be comfortable with our baby. Small heaters were given to us but it was very noisy.
Welcome from May 8 in the morning by a person with a blanket on her shoulders who did not refuse to get up to explain to us where to put on her bathrobes or say hello
The Hotel offered us a coffee while waiting for the room. Great salesman. Well done.
Very pleasant and attentive staff. The room staff is really very nice. Clean room, very varied breakfast, well located hotel.
Hotel / spa / restaurant very good On the other hand, access to the bar needs to be reviewed both in terms of reception and respect for schedules, too bad
We need more equipment for the gym because the hotel is renowned for getting back into shape, thank you
Hotel - restaurant - Spa: 3 in 1 great Restaurant with prices equivalent to those in the surrounding area, quality. Quiet spa, pleasant treatments. Always well received at Logis.
Delighted with your services
Spacious and clean room. Top view of the lake.
Very friendly staff. Clean hotel.
Good stay of 2 nights. We just deplore the poor quality of the pillows.
Pleasant staff, decent restaurant, quiet hotel near the lake to enjoy beautiful walks, secure free parking. Small downside for the water temperature in the pools not hot enough, bathroom in the room to be redone because the joints are a little moldy. Overall pleasant stay.
The restaurant service does not live up to the standard of the hotel
I usually come and this time the room that was rented to us was disappointing: a strong smell of humidity and cold tobacco was very present to the point that we continuously ventilated the room. the balcony was not very inviting: there was a large quantity of pollen scattered on the ground which did not allow normal use of the terrace. The condition of the bathroom was not at the expected level either: aged mirror, missing joints, false ceiling slightly raised, in short, it was really not as usual... on the other hand the welcome was friendly and professional. The room was a little more expensive than usual I expected better
A very pleasant stay but a lot of people at the spa (few rotations in the jacuzzis, etc.).
Hotel well located and equipped with a substantial SPA but saturated with people during the weekend. Very large and comfortable room with a huge bed; this is not the case for the bathroom which is very small with a bathtub not necessarily easy to access; Special mention to the "water saving" shower head which equips the bathtub, which the reception even offers to buy for 99€ (seriously ????) and which was leaking in our bathroom; so we mainly had air coming out on the shower side but the water was coming out on the other side... No towel dryer, so it's almost impossible to dry the large SPA bathrobes and towels and we must put back damp bathrobes if we return to the SPA. Very generous breakfast buffet but still €19!
Very nice hotel, delicious cuisine, reasonable prices. Very good indeed. Lots of people in the spa and treatments a little hasty, but that's really if you want to look for the little beast, because for the price the quality is really there.
I tried to contact the hotel by phone at different times of the day for information before booking and was unable to get through to anyone. So we could have enjoyed the wellness area a little more if someone had responded to me during this one. It's very disappointing that a hotel like theirs only communicates by email, and no longer with a person who answers the phone. The wellness area is a bit small for a hotel like this.
Evening stopover stay. After a good day of work, relax in the hotel's aquatic center.
Awesome
Very pleasant stay
Very good stay in a pleasant setting with very good quality welcome and services. We will gladly come back.
Good morning. A very pleasant establishment where I always enjoy staying for many years. Would not change a thing! See you soon. Mrs and Mr LEPRAND Bertrand.
Great establishment, I highly recommend, very pleasant, clean, a hotel to take as an example in many areas, thank you for the great stay,
Disappointed with the spa too many children we have the impression of being in a municipal swimming pool They jump into the pool shouting etc... are in the spa even though it is forbidden for children mark yet The 2 lifeguards say nothing
Hello The staff was very welcoming, the only negative point is the restaurant in the evening. For a 4 star to have stale bread, it's shameful, I pointed it out. The menu needs to be reviewed, very little choice, missing a choice of salad, pizza baked on site would be desirable, wine in a small pitcher would be ideal. I would not recommend the restaurant to future customers. On the other hand, the breakfast was really of superior quality, a large choice, undoubtedly one of the best breakfasts I have had. The room was spotless, very pleasant. I would come back
Very warm welcome, clean establishment and room, dedicated staff who listen to you. The allocated room met our expectations The spa: simply perfect The breakfast: copious and quality. Ideally located facing the port, the general setting is conducive to rest. I will come back with pleasure, and very quickly if I can. Continue to allow us to take turns and rest like this
I recommend 100%, we had a very good stay!!
Equipment adapted to our expectations Pleasant spaces and environment Welcoming staff
Excellent stay, very warm welcome and very good restaurant too.
I have come to the establishment several times. Disappointed in the evening restaurant, the choice and quality of the dishes was not up to par, compared to my previous stays (the duck leg confit was not, the Sarladaise potatoes were in fact fried potatoes). with oil at the bottom of the dish..). the waiter cleaned several tables in front of us with the same sponge and without any product! not worthy of the establishment's stars! in the morning at breakfast there were ants walking around the orange juice. No respect in the hot tub for the families present: despite the message "no children allowed", I had to police myself for children to come out, neither the parents nor the lifeguards had taken the trouble to to take care of
Good bedding, good breakfast (even if a little expensive), the hotel could perhaps do with a little renovation (rooms, facade). A small downside about the swimming pool area: in the afternoon there were aqua-gym classes, the instructor spoke VERY loudly, with the music VERY loud, it's strange to monopolize all this space for 3 people, because it was difficult to relax in this atmosphere...
Poor quality catering, 30 minutes of waiting without being asked anything, then we had to ask if we could order, we ordered the aperitif and we were asked if we were going to drink wine afterwards! weird but we chose the wine! he arrives at the same time as the aperitif and he puts the bottle on the table for us... Lousy service! And between the tasteless fish soup and the uncooked pike quenelle it's really not great!
Chambre très bien , une douche serait plus pratique qu'une baignoire, pommeau de douche pas super.
petit déjeuner au top , beaucoup de choix, repas du soir excellent, piscine géniale, il y a tout ce qu'il faut pour se détendre.
Mettre le menu du soir au petit déjeuner afin de gérer les réservations.
Thank you for a good stay in your establishment. Comfort, a simple and efficient welcome. The wellness center is very good. If you could reduce the lights outside the sauna and steam room the atmosphere would be even more relaxing.
I think we'll have to think about freshening up the rooms.
Endless waiting time at the restaurant. With young children who get impatient, difficult. Quality of the meal less good than during our previous stays… we were disappointed.
We appreciate the location of the hotel and the comfort of the functional room but having had bad experiences at the restaurant we did not return. The baths and swimming pool are pleasant but not sufficiently supervised (e.g. compulsory shower)
We came several times and were delighted this time the room was disappointing. We had 2 tiny pillows, the bathroom joints were neglected.
unsanitary hotel room spa dirty meal more than average
The welcome, the hotel and the spa were top notch, however the evening catering was not great, too much waiting and the quality of the products was not there. We didn't have this memory 3 years ago.
Perfect
Perfect for an evening stopover and thanks to the young girl at the reception yesterday for the lake side room! Superb view and spacious room Access to the spa and gym until 11 p.m. very appreciated (the elliptical bike needs to be replaced 😉)
I am a traveling salesperson and I have to manage my expenses with a budget allocated for an evening stopover of €113.00. the increase at the start of the year means that I have to supplement from my own pocket. Is it possible to obtain a rate on my terms?
Adorable cleaning lady The young girl at reception does not speak English Provide dog bowls Restaurant not as good as a few years ago
I told reception that my TV remote control didn't work, probably the batteries...They were supposed to send someone to me, but no one came....So no TV
This is my 3rd stay and I am always happy very good value for money Ideal for the family...child free up to 11 years old dream breakfast...friendly services....from start to finish I give them one star 🌟 in addition..I forgot the wonderful warm swimming pool for children and those who are cold..the view...thank you see you very soon (to test the rooms with jacuzzi 😉
Après 50 minutes d attente au restaurant toujours personne pour prendre une commande, pas même les boissons! Heureusement il y a de bons restaurants juste à côté!
Impossible d arrêter le chauffage dans la chambre.. pas très éco friendly de devoir ouvrir en grand les fenêtres1x/heure en hiver pour maintenir une température normale!
We had to ask three times to get a bath robe and were given the wrong information twice. They won’t change your towels during the day after a swim. There’s nowhere to dry towels or swimming costumes in the room - not even a drying rack never mind any heating in the bathroom. The minibar fridge was warm. The room phone didn’t work.
However it’s in a great location and the pool is very nice and the opening hours are long and relaxed. The hotel staff were friendly and helpful, as were the staff in the actual pool. It’s just the spa receptionists who seemed to be wilfully unhelpful and the situation with getting dry after the pool that is difficult.
Complaints in the room very damaged, mismatched and damaged furniture. Decoration of all colors too bad for a 4 star
Hello very happy with my stay very good catering the spa very very good very good relaxation and very good massage from Marie very professional thank you for all
Very nice hotel, warm welcome. The rooms are just missing one or two coat racks for bathrobes.
Too many people in the pools at times... "Reserved" deckchair leaving my bathrobe on while no one is occupying me...
Evening service at the hotel restaurant was a little long. We had to send back a dish which contained cream even though my companion had indicated that she was allergic to lactose at the start of the meal.
hotel to renovate - aging correct spa expeditious well-being care
My partner and I came to relax and unwind, and we were more than satisfied. We were in a bubble of well-being throughout our stay and we left wanting to come back very soon! The whole team was very welcoming in all departments, a pleasure! Also special mention for the restaurant whose menu sublimes our taste buds.
Disappointed
Very good stay
Thank you all for this moment in your establishment
Well-run stay, very warm welcome, quiet room, pleasant surroundings, however, there were a lot of people at the spa and it was impossible to enjoy the jacuzzi or the whirlpool baths, lack of sharing between people, some customers stayed there for very long periods... too bad . Very excessive breakfast in terms of price.
Jitee and the great, very nice spa, comfortable room
Superbes prestations dans la bonne humeur et la convivialité
Great stay as always!
3rd time I have saved to come to this establishment. Top spa free access from 9 p.m. to 11 p.m. with different aquatic gym classes. Good breakfast, spacious room.
Excellent stay
Quality hotel with very good services. I particularly recommend the professional stays where the services meet all expectations.
5th time that I have stayed in this hotel and always satisfied, I have taken 4 different people who also enjoyed their stays
Restaurant still not great...overwhelmed staff... Room: TV does not work, the water in the shower does not drain because of the siphon stopper...
Dirty bathroom towels with holes, water infiltration in the room, cleanliness that leaves something to be desired... and no air conditioning even though it was 30 degrees during the day. Very disappointed with the services.
Very good stay. The swimming pools are always pleasant and clean. Price of breakfast a little high.
It was a birthday present for my daughter and her partner; They were delighted with their stay at the hotel, access to the Spa on the day of arrival and departure, the room, breakfast, dinner… everything was very good. They were delighted with their little stay.
Very welcoming and friendly staff. Superb treatment and aquatic infrastructure and perfect restaurant
Very correct establishment - Helpful and available staff. Catering needs improvement (service a little limited and diversity of menus.
Hotel Restaurant Adelphia Review Positive Points: Warm welcome: The welcome at the Adelphia Hotel was very pleasant, which greatly contributed to a positive experience upon arrival. Modern Hotel: The hotel's modern facilities were appreciated, providing a comfortable and contemporary setting for the stay. Accessible spa: Although the spa was not used due to lack of time, its availability is an asset for the establishment. Pleasant staff: The hotel staff was courteous and helpful, which made the stay even more pleasant. Restaurant: The restaurant offers excellent value for money, with tasty and well presented dishes. Areas for Improvement: Staff hygiene: It was observed that a waiter frequently ran his hands through his hair before serving customers or cutting bread. This behavior is concerning in terms of hygiene and should be corrected. Bedding problem: Although the bed is large, the fact that it is made up of two unconnected box springs posed a problem. It would be beneficial to review this configuration to ensure optimal comfort. Conclusion: Despite some inconveniences, the stay at the Adelphia hotel was generally satisfactory and allowed for a good weekend. Management is advised to take this feedback into account to improve the experience of future customers.
Hello We stayed for 1 weekend and this for the 2nd time in 2024. Very good stay, the room was very good, very spacious, located opposite the lake, the pool-relaxation area, very very good, very quiet night. We recommend this hotel. And I hope I can go back. Thanks to all the teams
Tout était parfait
Accueil chambre restaurant spa.
I have been sleeping in this establishment for 11 years when I go to Savoie. It is excellent value for money, the rooms are spacious, the catering and breakfast are quality and the SPA is functional. Being Logis is also a plus! This establishment is almost perfect, to improve the bathrooms with still impractical bathtubs and the loyalty of their staff which constantly changes which means that despite all its years I still wonder if it is the first time that I come .
Friendly and efficient welcome and staff.
pleasant swimming pools, good water quality. on the other hand, the fitness room leaves something to be desired, several machines not working! too bad for an establishment like yours.
Everything being perfect, reception, catering, aquatic area equipment
For our 4th stay unfortunately the bedding in room 415 is catastrophic. The mattresses are bathtub shaped
A hotel that does not deserve its 4 stars Despite 2 requests no soap in the shower empty bottle The French window on the terrace does not close Unstitched towels By shower prevents access to the tap Very limited cleanliness Old-fashioned spa......
A contemptuous reception staff and a poor quality of service, a restaurant that operates slowly... in short, nothing is going well in this establishment. Just OK thanks to the cleanliness of the rooms, congratulations for the work of the maintenance staff, and the quality of the bedding otherwise it would be a zero point. A stifling heat in the room and the air conditioning does not work. A brochure announcing access to Canal+, which influenced my decision to choose this hotel because I was traveling and thinking I could watch the famous Real Madrid-Manchester City quarter-final; but in reality no access to these channels. Deceptive commercial practice which seemed to me to have disappeared for a long time but this hotel and the behavior of certain employees took me back in time, serf and bourgeois period... My departure was the most deplorable, with an employee who made fun of my bill with prices I quote "at a discount", thus allowing oneself to judge someone on a business trip without knowing anything about them. However, I am not responsible for prices charged
Still satisfied with our stay which perfectly met our expectations. Staff available and attentive. We will come back
Very good address but service problems at the restaurant may be due to a lack of staff or incompetence of the latter.
It is a quality hotel with good service but two points are not great: 1-The cosmetic products are top but there is already shampoo in the shower so why add more samples. I had forgotten my conditioner (conditioner) I would have liked to have found some at the shop but I had to go and buy some outside the hotel 2- The bar was no longer serving at 10:30 p.m. even though it was 11 p.m. is indicated, the waiter pointed this out to me very unpleasantly by showing me his watch on a Saturday evening. I'm coming back from a cruise and I'm going to go back quickly given the services
1 bottle of water in the room would be welcome.
Much appreciated improvement in the restaurant, much more choice for half-board.
Very pleasant, helpful and efficient staff
No heating in the rooms .........................
Dilapidated hotel, decent spa but open during the day for people from outside, so it's tough. The room is very dated. Awkward waiter at the bar. Does not deserve 4 stars, perhaps after renovation. Breakfast price €20 per person is excessive, so we didn't take it.
2nd stay in this hotel, proof that it is worth it. Small regret at the reception level: some people forget the smile or the courteous expression. Spa and swimming pool equipment at the height of a 4*.
A high-end hotel both in its decoration and in the quality of the meals. Pleasant staff, location of my hotel at the top… I recommend and I will return to this hotel
Very pleasant hotel, with a view of Lake Bourget and its parks. Good cuisine and sensational breakfasts. The rooms are spacious as well as their terraces and very clean. I recommend
Unlimited access to the SPA, spacious room, smiling staff. Hearty meal not to mention the breakfast! A very good experience
Superb room and great spa
An ideal establishment for a real break on the shores of Lake Bourget with closed parking. The rooms are spacious with balconies and excellent bedding. The restaurant offers a particularly generous buffet breakfast; the dinner menu is varied. Finally, the spa with a gym area, a relaxation area, a swimming pool and a terrace. Everything was perfect! We will gladly come back
A well located hotel, a spacious room and a pleasant spa but everything could do with a little refreshment. The breakfast is great but the restaurant, although very affordable, is not at all up to par. The usual quality/price ratio for a room is good but for the Easter weekend with prices doubled at least, the account is not quite there.
Reception: very few explanations Room and swimming pool: top Catering: we were not able to eat there because priority is given to people staying overnight or half board. It's limited! Regarding the breakfast, nothing to say: perfect.
+ The hotel is well located in a quiet area by the lake. + warm welcome and very good breakfast, well stocked with good products. + the spa which is of quality with the possibility of treatments
In winter there is a lack of a small additional heater in the bathroom to be able to dry towels, swimsuits and bathrobes
Very pleasant establishment, perfect cleanliness. Very generous meal at the restaurant and good cuisine. The welcome could be improved by putting a document in the rooms specifying that you must register at the restaurant for one of the two services, that there are aquagym classes.... At the restaurant, we have felt a little disorganized service, and stress among the servers. it's a shame.
Very good stay and quality services. A small downside, I found the bathtub extremely slippery, it might need to be secured
The bathroom is not very good, a missing bath towel and a stained towel
Second stay at this hotel we were not disappointed. We will come back. Excellent value. Ideal location. A strong point: unlimited spa accessibility. Very decent restaurant. Exceptional breakfast! A suggestion: a towel dryer in the bathroom to dry swimsuits and bathrobes.
For a short, relaxing stay with a lake view!
We had a great stay! We definitely recommend this hotel! We are just very disappointed with the welcome and service of the bar..
We were in room 301 and slept poorly because of the mattress which was hollow. I find this unacceptable for a four-star hotel. We reported this to reception when we left, but we received no commercial gesture, despite the photo which clearly shows the indentations in the mattress.
Loyal customer for years 😊
Always a pleasure to come to your home
It's not the first time I've come, I love this place, its location, the welcome both for the hotel and the Spa and the quality of the massages (thanks to Chloé), the quality of the bedding I just regret that for a hotel with a spa there are not efficient hair dryers in the rooms! And why not a coffee machine in the rooms? It would also be good to leave dry bathrobes in the room because we loved being able to enjoy the spa in the evening but put back the wet bathrobe from the day 😬😬 We had a wonderful weekend A real bubble to rest and recharge your batteries Thank you
Very warm welcome However the bar service for the restaurant is a little disappointing. The glasses have been placed at the end of the table, it’s up to you to manage
Everything is pretty good, welcome, swimming pool and services, location. Room service a little long for the evening meal however. And we should think about renewing the stained breakfast trays. As well as cleaning the bottom of their storage which is not very clean.
A very good relaxing stay with a magnificent view. Efficient and friendly staff. The suite is great (comfort and equipment) Perhaps it is just missing a document summarizing the services (of course you can find them on the website but you have to have the reflex to go and see)
Lack of coat racks for wet bathrobes. Space between the bar and the spa dirty, pieces of glass on the floor. Too bad, charcuterie boards only from 3 p.m. to 6 p.m. The first day we were refused access to the restaurant because we had not reserved, even though there were very few tables taken. No respect in the spa, children in the jacuzzi who dive and crush your feet and in the space which is forbidden to them despite the signage. Too bad we would have liked a shower in the bathroom Lack of small storage spaces in the bathroom
Hotel and stay great, decor is a little outdated but comfort and amenities was great. More information for the spa would have been great before arrivals such as shorts not allowed and flip flops obligatory.
Restaurant half board was definitely not worth the money paid. Service was rushed, there was no atmosphere in the restaurant and the food was not great and all. (Frog legs were ‘swimming’ in Oil and just tasted burnt. The ribs had a mouthful of meat and the rest was fat (I like fat but it was too much), the sauce was advertised as BBQ /bourbon but tasted like cheap tomato sauce for pasta from a can) mostly uneatable. We went for lunch at a local restaurant before arriving at the hotel and paid a lot less for a lot more. However the breakfast was had a great choice, great quality and was just fantastic!
Big problem with the room manager who openly makes fun of us. Unable to adapt to customer demand. It's very unfortunate because all the staff are very pleasant.
Sauna and hammam broken Jaccuzzi under maintenance Very disappointed as I said when leaving
Superb hotel, quality of services there.
If we go beyond the appearance, sparkling... We quickly realize that the swimming pool is very damaged, full of rust, the pipes which make jets of water are full of rust which falls into the water, you just have to pass the hand on it and we have the brown hand! … the bathroom is not cleaned properly… Traces, especially on the walls and chrome and handles, etc.. toilet paper etc. is missing. the towels which are small and of very poor quality, thin and dry. Any bathroom product. The bed is hard despite the fact that it is a well-known brand. A big stain on the bedspread upon arrival. a hole in the curtain of cigarettes. The balcony railings full of dust. The heating in the room does not turn off and the air conditioning does not work. So unbearable heat all night. In short, it's a space that has everything to be pleasant, but which is very poorly maintained... I came two years ago and the quality was much higher. Alas. Very expensive, value for money. The positive thing to highlight is the lady responsible for cleaning who came to put the mattress pad that was missing in the room at my request. The water fountains are full of scale and not cleaned. All it takes is a little vinegar… And yet. Breakfast is OK, classic but varied. The machine for making orange juice directly is a real plus. No place in the bathroom to put your toiletries. On the floor... We take the water If we place it around the sink taps of your choice... Same in the shower. No coat rack in the room, and the hangers are defective. Half of them don't hold their jackets and fall off... I think that generally speaking, nothing is checked at the housekeeping level, nothing is done in terms of maintenance before there are problems... It's almost. I think the swimming pool could close if there was a hygiene check on this funk which is seeping and flowing. Easy parking.
Top ! Good service, very good, varied and quality breakfast.
A very pleasant spa area, a magnificent room! Very happy with our stay, we will come back
Very warm welcome, spacious room, perfect spa
Clean hotel, well located. Spacious room, very comfortable bedding.
Very good stay.
Very nice experience. Some reviews are quite harsh, which makes us all the more pleasantly surprised by the quality of the stay. Large, clean room, very well-equipped SPA area, very generous and high-quality breakfast, parking. We will come back !
165 € la chambre double 4 étoiles, avec SPA compris en cette saison. Rien à redire, sinon le matelas un peu mou, et le chauffage difficile à baisser. Accueil parfait, SPA 3 bassins sauna hammam parfaits.
Good value for money for an evening stopover. Closed parking but not necessary because there is space in front of the hotel. Modification of my reservation on site, simple and efficient service. Excellent dinner and breakfast.
I already knew the establishment for Zen days. This time I treated myself to one night and I am not disappointed. Everything is perfect, the staff, the service, the services. I took advantage of the Spa which I always appreciate as much and a treatment. Chloé's massage was great! I really liked your Christmas decoration, sober but warm. Thank you, the stay was perfect and refreshing.
I come back, I will come back, I have known this hotel for 15 years and I come 2 to 3 times a year.
We are disappointed with our stay. Expecting a 4-star service and having paid close to €200, the services are not at all in line with the price. The rooms are old, poorly furnished. All equipment is damaged or twisted. The furniture is antique and uncomfortable. No sofa or recliner chair. In terms of cocooning, we found spartan equipment. The shower worked poorly, the sink was clogged. A budget Ibis at €70 per night has better services and facilities. In the spa, you feel like you are at the municipal swimming pool. The doors close poorly in the sauna and it is cramped. For the massages, we had booked for 2. We insisted on being a couple, the staff being less than friendly. It's a place you don't want to return to.
We had a pleasant stay from Monday to Wednesday with very pleasant staff and very good services compared to the price.
Air conditioning in room 216 doesn't work, it was way too warm. The staff couldn't help either. There wasn't enough toilet paper.
Only difficulty: By noting the name of the hotel (and not the precise address) in the GPS, they take you to the wrong address in the center of Aix.
Very kind and attentive staff.
We had dinner in the evening at the restaurant and it was a horror 1h10 for salads, without accompaniment we are still waiting for them and when we announce the wait we are looked down on a lot of customers we were unhappy that evening... review the organization and management. Overall the rooms are very good, a good stay too but a lot of people during the lessons which lead outside so the swimming pool and hamame quickly saturate. Nice experience nonetheless
Everything was perfect for this evening stopover!
Very disappointing experience. Hotel far from the standards of a 4 star today and very unpleasant staff!
Positive: garage, friendly reception Negative: outdated, poor sink drain, poor restaurant service (no bread received…), room facing the lake with a view of the roof.
Beautiful place Very friendly staff In short everything is at the top!!!!
Perfect as always Very very pleasant suite and excellent welcome
Very welcoming, quiet hotel with a pleasant SPA. Access to the SPA until 11 p.m. is great. The staff are very nice, especially Anna who served us at the bar. I recommend
We came back with friends because our first experience was at the top and still at the top I recommend all the spa that you can enjoy before having the room and after having returned the room Small at the top very very plentiful
We had a very pleasant stay.
Second professional stay in the evening stopover at the Adelphia hotel and still as delighted. The price is very reasonable. The rooms are spacious and clean, the view of the lake is magnificent, the staff at reception and in the restaurant are very friendly (very fast service at my request this evening at the restaurant! Thank you again). Excellent and varied breakfast! The gym deserves a little renovation and deep cleaning as well as the machines. The real plus: the SPA which allows you to spend a real moment of relaxation until 11 p.m.! Check out until noon thank you! I will come back ☺️
Great as always!
Very well located and perfect if you take a lake view room (20% more expensive), top reception, nice bath with the possibility of swimming after 7:30 p.m. in hotel guest mode, a real plus.
Very good hotel/restaurant, very professional staff. Well located on Lake Bourget
The room was ok. Very large breakfast. The wellness is large and good. Unfortunately not clean enough. The evening menu was cold and not fresh. Not 4* quality. We will come back more.
Excellent stay Establishment to recommend
Hotel very well located on the port Spa and swimming pool at the top Pleasant staff Stay to be repeated
A bit outdated hotel, too bad. Lack of personalized welcome, not enough explanations on how the care works, where it happens, etc. The room is large, the bathroom too, but the decor is so cheap, too bad. Room service: you should cover the dishes when you bring them to your room, I had to eat my dish before my entry, otherwise it would have been cold. No condiments, no glass, in short, room for improvement! The breakfast in the room is perfectly adequate and served at the requested time. In the pools, there were children, rather noisy, this is clearly not the way to rest.... No one at reception from 7 p.m.! I had never seen that, especially in a hotel that boasts a certain standard.... On the other hand, a big BRAVO to Christelle for this highly professional massage, her attentiveness, and her kindness!
Very nice room, spacious Super good restaurant
Very good time, too bad the temperature of the pools is too low, including the jacuzzi.
Moldy room, strong musty smell in the bathroom. Bed supposed to be king size but they are 2 single beds put together side by side. So it's impossible to put two people in a bed without the mattresses moving apart. The spa is open until 11:00 p.m. but the hammam was already closed at 10:00 p.m. when I arrived. And breakfast is normally served until 10:00 and is actually served until 09:30.
We have been staying at this hotel for many years, for rest and treatment. Always lake view. We know all the rooms: standard, privilege, suite. The reception staff, chambermaid, restaurant all very pleasant. Free hotel parking.
It is always with great pleasure that we return to the Adelphia Hotel.
Warm and very pleasant welcome. Spacious room but in need of a little refreshment. Broken tiles in the WC. Socket cover that doesn't hold. Outdated bathroom. A shower would be more suitable than an old bathtub. Damaged and stained bathrobes. Half board evening meal ok.
While having breakfast at the hotel a member of staff entered our room and stole all of our money. We reported this to reception and to the police, however the hotel has failed in its duty to protect their guests who have paid to stay at this hotel. A duty of care disregarded therefore would NOT recommend this hotel to anyone.
Very welcoming staff, impeccable cleanliness, very appreciable spa hours
Restaurant: mediocre cook. The linguine alle vongole was drowned in cream even though it should be prepared with white wine. Fatty and tasteless. The tempura-style perch looked like ordinary supermarket nuggets and were served with mayonnaise! Unworthy of a four-star hotel.
No problem at the hotel. and responsive staff if necessary Services in the restaurant very very long, but plentiful Spa correct, although changing rooms are aging Several faults need to be reviewed: lack of shades for light bulbs, dryer at the Spa which does not work not, pool terrace not cleaned.... Too bad
Evening stopover. Everything is perfect. The welcome, the relaxation area, the dinner, the breakfast with a varied sweet/savoury choice and the room, nothing to complain about, all this for a very affordable price.
A very pleasant and welcoming place
Great stay, just need to put a blackout curtain in the rooms for 4 people and slightly excessive prices for breakfast despite a beautiful buffet and also it's a little complicated but make it clear to customers in the different aquatic facilities that they are not alone, you should limit the time spent like in the jacuzzi some stay there for 2 hours or no more respect for others
Our dinner orders weren’t interpreted correctly and our main meals were served Luke warm
Very pleasant hotel, quiet and spacious room; quality wellness center and swimming pool; Restaurant with good welcome and beautiful setting but average quality
Beautiful weekend, too bad the reception staff weren't very welcoming!
Top notch staff. Very warm welcome and attentive staff! Very good bedding and very clean room! I recommend !
Comfortable and well located hotel, quiet rooms, very good breakfast. Concerning the negative points: a slightly dated decoration of the rooms, and water-saving showers which in my opinion go too far in the concept, even if the latter is interesting.
Alright
Great welcome, very kind team, the meal was very good, everyone is attentive, the swimming pool is very beautiful with quite a few spas, the location of the hotel is ideal with private parking, it is a very nice experience, we will come back knowing that the room was very pretty with a balcony which gave a view of the lake, thanks again to the whole team who were lovely, well done
Pleasant stay with a very warm welcome, good quality restaurant and the TOP spa area! Looking forward to our next booking in October.
We had a wonderful stay, very pleasant welcome, there is everything you need and the staff is AT THE TOP! The only negative point the restaurant .. we ate there the evening of our arrival, very nice staff but a big lack of communication (dish not available after our order, ordering a new dish and finally we are brought back the dish initially ordered , that they wanted to take us away after starting to eat …) and a very long wait of more than an hour. But it was still good and we will come back to this hotel ☺️
Good morning. Despite a little misunderstanding when booking, the stay went wonderfully. The services offered by this establishment with its swimming pool and other hot tubs made my wife happy. In the evening at the restaurant I invited 2 people from outside, the choices on the menu satisfied everyone, the prices applied are very correct for this type of establishment. In terms of the wine list, it's the same. The staff is very dedicated and does not lack humor. We loved our stay. I recommend . This day there was a terminal in the reception hall to take photos and of course Kodak click-clack while having fun we did a photo shoot at 4, a card with 6 small photos came out of it. Very cool.
Very good welcome, great breakfast, impeccable bedding, only small downside the parking lot was full so we had to park outside so it was not secure
very good apart from very noisy water pipes when a guest fills their tub at all hours of the night. Really very negative point.
Great hotel great location. Great SPA! Restaurant with few vegan choices unfortunately. Order machine broken down the evening of our presence (long wait for dessert). Otherwise everything else was perfect!
Excellent welcome Staff availability. Very nice hotel, well located, quiet. Spa hours very good. Very good restoration.
Reception at the reception around 5 p.m.: no one accompanies us to the room even though it is equipped with a sauna and a jaccuzi spa! Figure it out ! Aged 75, we ask for a small step to access the jaccuzi, which must be accessed by stepping over the side!!! Air conditioning in the room broken: will not be repaired until the next day ... Air conditioning in the spa broken: will not be repaired, "you understand the room is new and there are still imperfections" The location of the refrigerator is heating: " indeed the evacuation of the air was not planned: lack of youth "For a room at 450 euros per night, you can understand our disappointment!
We stayed in this establishment for 2 nights with 2 rooms. One of the rooms had not been cleaned. We reported it to reception. First by phone. The information had obviously not been taken into account. We therefore moved to notify it again. The receptionist asked for proof (photos), then questioned the word, then insisted on moving to verify the statements. Which was particularly upsetting.
Aging hotel, the furniture in the room and the shower are wobbly and barely fit. The Spa is also old but does its job effectively
Calming stay
Excellent hotel, ideal location. Quality service. Swimming pool and spa at will. Just the restoration (too greasy dishes, service) to improve. And Adelphia can become a 5 star!
Very good, large and clean room with terrace, view of the mountains. Spa, sauna, hot tub, swimming pool, everything is there...
We had a great time. Everything was top notch. The welcome, the quality of service, the cleanliness, the comfort, the spa and the balneo, the breakfasts.
No bath short alloyed at SPA and no presence at the bar during the day
In the top
First stay at the Adelphia hotel .... very satisfied .... we will come back ..
We know the hotel well and that is why we have been coming back for several years. You have to separate the hotel, the restaurant and the spa. Regarding the restaurant, we were surprised by the quality of the food, whether in the evening or at breakfast. The Spa nothing to say, except that despite supervisors we do not respect the shower or the imposed swimsuit. As for the hotel, very very disappointed! If you want to claim 4 stars, you have to give yourself the means. Dubious bed sheet, pillow if you remove the pillowcase, yellowish! ….and then, lack of staff, chambermaid speaking no words of French so that our bed was not made on Saturday morning,……
Hotel very well equipped and which is very well located. Spacious and clean room. Balcony with a view of the port is appreciable
Dirty hotel, services equivalent to 3 stars
Personnel très agréable et hôtel hyper calme avec une bonne insonorisation des chambres. Le coin SPA est TOP. Nous y reviendrons.
We stay regularly in your establishment and unfortunately we see it deteriorate a little more with each stay. The bathroom in our room was not clean. Mold settles everywhere, ditto in swimming pools and locker rooms. It's just bad maintenance. If the cleaning was done correctly right down to the corners, we would not have noticed this. The cleanliness is not worthy of a 4 star establishment. The big plus, the staff is always very pleasant and attentive to customers.
Very pleasant stay in your establishment. Staff available and very friendly. Excellent meal, just a bit heavy for us.
I will not give this hotel 4 stars. The beds were very comfortable and the place was quiet. I really enjoyed the spa. But in general the hotel looked neglected and not well cleaned. I found the price for breakfast at 18€ per person a bit high.
3 negative points. The spa toilets need to be redone. (The smell is unbearable.). The restaurant is not worth the detour, deplorable reception. The rest of the stay. Beautiful room, very clean unforgettable spa, top breakfast.
A very pleasant place...a privileged location.
Disappointed with the room. Sofa bed break! Balcony dilapidated, bathtub not pleasant, impossible to take a bath. Otherwise nice spa breakfast very good.
Very good weekend. Good location. Spa and breakfast at the top
A very good hotel near the lake.
Very bad beds. The fish for dinner was almost inedible. Overcooked and tasteless
Apart from the welcome in an irreproachable decoration, the brilliant swimming pool and the bedding at the top. The decor of the rooms and the view of the exteriors and the equipment are average for a 4 star.
We booked two rooms with airconditioning. The airco's didnt work at the arrival and we made a complaint at the reception, every dag of our 7 days stay in the hotel.. The reception, the director Mr Galice and a technicien confirmed that the airco's should be functioning,, every day again, but they didnt. We became a financial compensation for the seven difficult nights of our holiday (it was 28°C in the rooms).
There was no explanation for Wifi connection in the room. At the reception the girl gave us a link for connection but this was not active because it was a not secured Wifi connection. The third day we found a receptioniste who gave us a hotel-seminaire connection, this was OK.
As always a great relaxing stay
Everything was perfect. The room spacious, comfortable, beautiful and clean. The breakfast is plentiful, nothing is missing. The pool is and the hot tubs are top notch. The staff is very good too. We will come back.
The receptionist could not find our booking on arrival and required assistance. The hotel is rundown and shabby. Our room was dull, without an outllok. The air conditioning did not work. The sofa bed was so deformed, it was impossible to sleep on it and we had to put the (thin) mattress on the floor. The toilet room had no ventilation and stank of old urine. Parts fell off the shower when we used it and the drain was blocked so the water built up in the bath. There was mould around the bath. When we raised some of these issues with the reception, they said the hotel was fully booked. They did not offer any help.
For a hotel described as ‘hotel d’elegance’ it was disgraceful and the advertising descriptions and pictures are deceptive.
Accueil charmant et efficace, chambre impeccable. Restaurant de qualité ainsi que le service. Petit-déjeuner parfait et très varié. Accès au spa compris, très agréable avec un bel espace vert permettant de se reposer au calme.
3rd time..still as good..so we will come back
Pleasant setting, comfortable hotel, disastrous restaurant!
Hotel at the top. We recommend.
Miserable restoration. 2h30 of service for overcooked and cold dishes. Several incidents at neighboring tables. Really shameful. While the hotel and its staff are very good.
Pleasant stay apart from the sheets were full of sand
Great value , Great location and Lovely Restaurant
Superb hotel spa and swimming pool very large accessible and pleasant. The staff is excellent and the parking is free. The icing on the cake, the hotel faces the lake, a stone's throw from the restaurants.
Comfortable bedding but smell of sewage in the bathroom Expensive breakfast at 18€/pers
Really great
Act-Eco : Sustainable stay
9.5/10
- Energy management
- Water management
- Biodiversity management
- Waste management
- Responsible purchasing
- Social
- Societal
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Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
The hotel has facilities for soft transport
The hotel promotes sustainable modes of transport
The hotel has electric charging terminals
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Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The hotel has installed smart meters to help manage its waters consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The hotel has installed smart meters to help manage its waters consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving showers.
The hotel has water-saving taps.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
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The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel has put in place sustainable techniques for exterior maintenance.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel has put in place sustainable techniques for exterior maintenance.
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Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsThe hotel sorts and disposes of hazardous waste.
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel sorts and disposes of hazardous waste.
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
The hotel limits non-food waste
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Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
The hotel offers certified organic produce.
The hotel offers certified ethical produce.
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
The hotel does at least part of its laundry in-house.
The hotel uses environmentally friendly non-food products
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
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Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
Employees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
The hotel has put in place additional actions to welcome guests with disabilities.
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Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
See all actionsThe hotel has been awarded an environmental label
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteria
The hotel has been awarded an environmental label
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel promotes its sustainability initiatives and encourages employee involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
Frequently asked questions about the institution Logis Hôtel Adelphia
Does Logis Hôtel Adelphia have an on-site restaurant?
What accommodation can I book at the hotel Logis Hôtel Adelphia?
What is the cost of a stay at the hotel Logis Hôtel Adelphia?
Can I park a car at the Logis Hôtel Adelphia hotel?
- Free Private Car park
- Car Electrical terminal
Are pets allowed at the Logis Hôtel Adelphia hotel?
What languages are spoken by the staff of the Logis Hôtel Adelphia hotel?
- English
- German
- Spanish
- French
How can I cancel my booking?
With one click you can cancel from your booking confirmation email.
If not, please contact the establishment.
*Subject to the hotel's non specific booking conditions, only made from logishotels.com and within the cancellation deadlines in force.
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